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Trying to join Sky phone and BB but computer says "no"...

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  • Even though there is a line at the address, it will have been disconnected at the exchange. Hence why you'll need a new install.

    Are Sky an LLU provider at your exchange? http://www.samknows.com/broadband/exchange_search

    If not they won't be able to provide you a line at all.
  • Sky are a LLU provider at my address. Like i said previously, we were with Sky for over 20 years, and had no issues whatsoever with being connnected via a BT line.
    Sky even have our old account number on their system,so they know exactly who we are, and what we previously had.
    I have tried ordering online again with SKY, and this time i selected "no current phoneline."
    It asked for my address, and it said
    We were unable to check Sky Broadband and Talk availability on your number. Please try again

    I think I will have to call and see if I can get it through that way by saying i have no phoneline. There must be SOMETHING that can be done to get an order placed / engineer out to connect me, even if it means paying for a landline myself and recouping cash back from Sky.
  • It will say that because you don't currently have a phone line. It's the exchange end that needs connecting, as you've already stated you've got a line to the property so all the BT Openreach engineer will do is connect you at the exchange/street cabinet.
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