Is the Co Op Bank really ethical and fair to customers?

grumbler

olly300 wrote: »

You are making the presumption that it's the same application.

Though they may be connected by data they are tend to be different applications.

And? What stops them from placing the information about payment times on the account statement webpage?

BTW did you know Chrome and Firefox have extensions that allow you to have a spell checker? I use it on this laptop.

It's very kind of you to let me know.

Do you know that such word as 'sentry' exists and hence spell checkers don't detect it?;)

However, they do detect 'withdrawel', 'definately', 'seperate' and 'guarenteed'.

So, keep doing the good job and spreading the information about spellcheckers.

brettcta

The deal with the statements is that they come with charge pre-notifications, rate changes,account changes and/or interest charges. If they stop sending statements, you aren't notified and therefore falls foul of regulations

dalesrider

brettcta wrote: »

The deal with the statements is that they come with charge pre-notifications, rate changes,account changes and/or interest charges. If they stop sending statements, you aren't notified and therefore falls foul of regulations

But if you agree to stop paper statements, that no longer stands.

jonesMUFCforever

brettcta wrote: »

The deal with the statements is that they come with charge pre-notifications, rate changes,account changes and/or interest charges. If they stop sending statements, you aren't notified and therefore falls foul of regulations

Not if they send it to you online either with an online statement or separate email.

bendipa

PetePetePete wrote: »

I want to stay with the Co Op, but I question if their commitment to ethical and fair treatment of customers and to trading is as strong as they claim. I wonder if it is only me who is having these problems, or am I expecting too much?

If you don't want to be bothered with paper statements then chuck 'em in the bin. Co-op don't charge you for them so what's the problem? Personally I think they're easier to refer to than having to go online and plough through statement history. on a screen.

As far as Co-op not processing your direct debits when requested after opening your account there, that appears to be the only genuine complaint you have. I must say I never had that problem when I transferred over to them from another bank, so I'm guessing you were unlucky in that you dealt with an incompetent underling. I dealt with the Deputy Manager of my branch and had no problems.But whenever you transfer DDs over from another bank you need to keep a close eye on things despite the new bank promising that it will be easy. Eg.I transferred all my DDs over from Cahoot to Nationwide. It took 21 working days (the max time they told me it would) and even then one DD wouldn't transfer over. Turned out it was the payee's fault and not Nationwide's.

'Fast payments' done online can take up to 24 hours over a working day in my experience. It shouldn't take any longer.If you are paying off a credit card you should arrange to pay that off by direct debit. That way there is no delay and that arrangement has always worked for me. You don't mention which bank issued the credit card but if yuo are using another bank's (not the Co-op's) credit card, just ask that bank or download a DD form from their website, complete it and send it off to them with your Co-op's account details and it should take about a week or so before it's listed under your Co-op's DDs.

southcoastsounds

I transferred to the Co-op and they transferred all my DDs across without any problem.

I was able to opt for paperless statements and I've never had a paper statement from them.

I have two minor complaints -

1. the telephone menu system is difficult to get through if all you want to do is speak to a real person (contrast with First Direct where the phones are answered first time by a human being).

2. Everytime I log on I'm pestered to download and install Trusteer. I did this a few years back and had computer problems for months thereafter. If you have good security software like Kaspersky or Bitdefender you simply don't need this and Trusteer will actually conflict with it (first rule of PC security software - never run two competing systems).

As for old computer systems, it depends what you want to do online. I've never found anything I can't do on the co-op systems and they've certainly implemented the faster payments pretty well as far as I can see.

If anyone thinks merging with the Lloyds system will be a good thing think again. The Alliance and Leicester's merger with Santander's computer system was horrendous from this user's perspective!

Tom

pmduk

southcoastsounds wrote: »

I
the telephone menu system is difficult to get through if all you want to do is speak to a real person (contrast with First Direct where the phones are answered first time by a human being).

Personally I prefer to deal with an automated system. It's usually quicker and easier. I loathe the enforced bonhomie that many call centres force their staff to use. I don't want to discuss the weather or my plans for the rest of the day.

Hazzanet

southcoastsounds wrote: »

1. the telephone menu system is difficult to get through if all you want to do is speak to a real person (contrast with First Direct where the phones are answered first time by a human being).

As soon as she says "please enter your account number", press #

Transfers straight to a human.

#easy.