We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Can an online shop refuse to give me my money back if it is a pre-order?

Options
13»

Comments

  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    welsh_ash wrote: »
    So now, i have no way of contacting him.
    What?

    You were advised in post #6 that their address is on their website.

    You need to write a letter before action.
    Googling it will find many samples.
  • Personally I'd skip the Letter Before Action and threaten a charge back via whatever medium you can contact the company.

    If they ignore that ring your bank and ask to do a chargeback for goods you have not received, and that the retailer is ignoring your communications.
    If my post helped you in anyway, please hit the "Thanks" button! Please note any advice I give is followed at your own risk!
  • Personally I'd skip the Letter Before Action and threaten a charge back via whatever medium you can contact the company.

    If they ignore that ring your bank and ask to do a chargeback for goods you have not received, and that the retailer is ignoring your communications.

    Was going to try this today.
  • Couger
    Couger Posts: 35 Forumite
    In the same boat ordered something from him on 4th December still not received my order, also had account deleted when confronting him

    Did your bank claw back money from mrmodchips ?
  • Couger wrote: »
    In the same boat ordered something from him on 4th December still not received my order, also had account deleted when confronting him

    Did your bank claw back money from mrmodchips ?

    I went to my bank and back charged the payment. So hopefully, anytime now, i should get my money back
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.