Tesco Mastercard

YorkshireBoy

dalesrider wrote: »

Nope its gone up

Really?

My information is from here...

http://www.financial-ombudsman.org.uk/faq/businesses/answers/funding_a5.html

"The standard case fee (which we charge for the [FONT=MetaBookLF-Italic,MetaBookLF-Italic][FONT=MetaBookLF-Italic,MetaBookLF-Italic]fourth [/FONT][/FONT]and any subsequent "chargeable" case during the year) is £500."

And from their 2012/13 budget document (released in March 2012) here...

http://www.financial-ombudsman.org.uk/news/updates/planandbudget-2012-13-approved.html

"The standard case fee for 2012/2013 will remain at £500."


Where have you got your information from?

EDIT: From the first link above...

When we receive a completed complaint form from a consumer, our front-line customer contact division checks the form and the final response letter that the business should have sent the consumer.

At this initial stage, we may decide it is apparent that the complaint is not something we deal with or that it should be "dismissed without consideration of its merits" under our rules. We decide this on the basis of:

1. the information contained in the complaint and
2. the final response letter from the business to the consumer.

The complaint does not become a chargeable case in these circumstances.

It's clear to me that point 1 would cover the OP's complaint re Tesco, ie customer's complaint form would say "I made a payment and messed up with the payment details. Now Tesco won't give any goodwill". Case dismissed (and no fee chargeable)...wouldn't you say?

EAG1611

Exactly the same thing has happened to us. We too made an error with the reference number when amending the details of our regular payment from our bank account and have landed with a late payment charge and interest. We have just received January's statement with additional interest despite the balance being cleared just 48 hrs after the payment date in Dec and the balance being cleared in full in Jan. I take responsibility for the error in the reference number but I feel aggrieved that this would not have happened if Tesco hadn't changed their account. We have phoned and now written to complain and received 2 (standard) letters purporting to be from the same person, written on the same date, both of which are slightly different, neither of which address the points raised in our letter.
I have a feeling this is going to prove to be an enormously costly error! Has anyone else had better luck with Tesco?