Amazon - late deliveries. AAAARGH.

will.i.amnt

Scarpacci wrote: »

I guess not. The additional 2 days means the item is coming from one of Amazon's other European stores and their warehouse, usually Amazon.fr or Amazon.de, to one of Amazon's UK warehouses for delivery to you. I don't know how these sorts of orders are sent to the UK warehouse (they're definitely posted on from the UK), but the timing of that would seem to be why this order can't be guaranteed for Christmas.

I had a look at an item with the same status and it wasn't possible to get it before Christmas. I also looked at the European Amazon site it was on, in this case Germany, and even with the most expensive shipping option from there, it wasn't guaranteed to get here before Christmas. When considering the item's got to come from a foreign country, it's not too surprising Amazon can't promise Christmas delivery.

That's interesting, although for whatever reason they managed to dispatch the replacement at 04:00 this morning. By Royal Mail standard, although manage to send the other, less important, missing item by special delivery. I give up, I really do.

Techhead_2

I think the point here is the inconsistency with deliveries and the rather muddled response.

Amazon Prime delivery last week took three days (an item with standard delivery from a third party seller took 24 hrs)

This week an Amazon Prime order is two days late; apparently sent by post. No attempt at delivery - no card through the door - nothing with neighbours. Contacted Amazon and they tell me to contact the Post Office with the failed delivery card (which I haven't received)

It seems a classic case of overseas staff not properly understanding and giving cut and paste responses. At least I had the opportunity of making them down on the customer satisfaction survey and another extension of my Prime membership!