TV faulty after 8 months, what are my rights?

withabix

liam-smith wrote: »

when I got the TV home I noticed a dent on the metal on the back,

Next time, I recommend that you reject any goods which are damaged.

Replacement or 50% discount would be my position for any physical damage that is more than a scratch.

Dent = impact = hidden internal damage.

C_Mababejive

Tip >Always buy electricals from John Lewis

liam-smith_2

I did take it back the same day about dent in box, manager said they wouldn't replace it. Just dug the receipt out, and the manage has written that I can bring it back for exchange within the first year if a screen fault happens, as the box was dented when I bought it, does this give me any extra rights? Can another store say no?

vuvuzela

Hintza wrote: »

You can always watch TV on your PC, Laptop, phone etc.

Yep. Register with http://tvcatchup.com/ and use them for live freeview streaming.

mattyprice4004

liam-smith wrote: »

I did take it back the same day about dent in box, manager said they wouldn't replace it. Just dug the receipt out, and the manage has written that I can bring it back for exchange within the first year if a screen fault happens, as the box was dented when I bought it, does this give me any extra rights? Can another store say no?

The answer has been given to you above several times.

You HAVE to have a repair. No other way. End of.

If you ask again I'll scream :rotfl:

neilmcl

C_Mababejive wrote: »

Tip >Always buy electricals from John Lewis

Really pointless post. Exactly what difference is that going to make? They will and do follow the same process and would probably want to send the TV to one of their repair centres.

vuvuzela

neilmcl wrote: »

Really pointless post. Exactly what difference is that going to make? They will and do follow the same process and would probably want to send the TV to one of their repair centres.

Automatic 5 year guarantee on televisions though, can save a lot of hassle in years 2-5.

ThumbRemote

liam-smith wrote: »

I did take it back the same day about dent in box, manager said they wouldn't replace it. Just dug the receipt out, and the manage has written that I can bring it back for exchange within the first year if a screen fault happens, as the box was dented when I bought it, does this give me any extra rights? Can another store say no?

If that was agreed then it is an additional term, above your statutory rights, and you should be able to exchange.

neilmcl

vuvuzela wrote: »

Automatic 5 year guarantee on televisions though, can save a lot of hassle in years 2-5.

5 year guarantee or not, JL would still want to repair the TV first.

Takeaway_Addict

liam-smith wrote: »

I did take it back the same day about dent in box, manager said they wouldn't replace it. Just dug the receipt out, and the manage has written that I can bring it back for exchange within the first year if a screen fault happens, as the box was dented when I bought it, does this give me any extra rights? Can another store say no?

Why are you asking if you have the above in bold written?