Vent: Why does nobody phone back when they say they will?

Tigsteroonie

In this instance ... insurance company. Phoned them at 1pm, they said they'd check and call me straight back. Phoned them at 4pm, they had no news but that they had 'diarised' a courtesy call at 5pm regardless. It's now 6:30pm, no courtesy call.

Why do they bother?
:mad:

artbaron

I've been ringing round for quotes for building work. Sometimes you get the builder or his wife or secretary say they'll phone you back. As soon as they say this I cross them off the list because I know 100% they won't (and so far I've not been wrong).

junglejim2

What gets me is people who make these promises must also be on the receiving end.
Always expect the worst and hope for the best.

gayleanne

We will ring you back and it is in the post are the biggest lies ever told. And yet we have to believe them when they say it.:rotfl::rotfl:

mattyprice4004

I work for an ISP, and I'm one of the few that does call people back.

We're not all bad, although customers do seem genuinely surprised when I call them.

bangersnmash

This reminds of one that I like, the "your call is important to us..."

No it isn't. If it was you'd have enough staff to answer it. Rather than playing arzehole muzak crap down my lughole for ten or twenty minutes. Making me hate you all the more with every wretched note.

Well, actually not ten or twenty minutes, these days I tolerate about two minutes or so, max, and then that's it, byeee, flipping timewasters. Unless it's really important.

So, no, on the contrary, you hopeless stupid lying twits, you couldn't give a toss about my blinking call - or the large volumes of business that you're losing all the time due to your moronic relentless gross acute inefficiency and amateurishness. Doh.

CKhalvashi

bangersnmash wrote: »

This reminds of one that I like, the "your call is important to us..."

'We're sorry to keep you waiting'

Errm, employ more staff, then? :eek:

CK

mattyprice4004

bangersnmash wrote: »

This reminds of one that I like, the "your call is important to us..."

No it isn't. If it was you'd have enough staff to answer it. Rather than playing arzehole muzak crap down my lughole for ten or twenty minutes. Making me hate you all the more with every wretched note.

Well, actually not ten or twenty minutes, these days I tolerate about two minutes or so, max, and then that's it, byeee, flipping timewasters. Unless it's really important.

So, no, on the contrary, you hopeless stupid lying twits, you couldn't give a toss about my blinking call - or the large volumes of business that you're losing all the time due to your moronic relentless gross acute inefficiency and amateurishness. Doh.

How incredibly ridiculous.

You probably need help with that anger.

aileth

When I worked for a call-centre, if I told someone I'd call them back, I always called them back at the right time. If they said to call them back the next day, I'd ask what times were suitable and call during the suitable times. If they said first thing, as soon as I sat down at my desk I'd be calling them. If they didn't pick up, I'd try every hour till I got through. It was all commissions based, and I found that if you actually called people back, they were so surprised and delighted they were more likely to take what you were selling!

mattyprice4004

aileth wrote: »

When I worked for a call-centre, if I told someone I'd call them back, I always called them back at the right time. If they said to call them back the next day, I'd ask what times were suitable and call during the suitable times. If they said first thing, as soon as I sat down at my desk I'd be calling them. If they didn't pick up, I'd try every hour till I got through. It was all commissions based, and I found that if you actually called people back, they were so surprised and delighted they were more likely to take what you were selling!

We're not a sales department - I'm in Tech Support so even more surprising when we bother :rotfl:

murphydog999

Yes, this is a real bug-bear of mine as well. The customer service ethic in this country is generally pants, you have to chase most things nowadays, I really don't know how people make money with such bad service.