Courier failed to deliver, vendor refusing to compensate me

pph

LOL at the link sent by James Morgan:

8% of people have found deliveries in their recycling bin!! And I know a friend who this happened to too. Watch the video, Amazon left a laptop on the doorstep..

My word.. the people defending the couriers REALLY need to watch the video:

http://www.youtube.com/watch?feature=player_embedded&v=POwumZtdCHg#at=93

I might as well tell an amusing story at this point. On Monday morning of this week, I got a delivery from a courier (yay, success!).

You know what it was? BANNISTERS!!

I live in a ground floor flat! It was addressed to me, it had my name on it. No invoice, no packing note included, luckily there was a web address where you could find assembly instructions. I phoned the company and they had never heard of me.

They got the delivery company to call me, they apologised and asked when they could pick it up. Any morning is OK with me, I said. "Sorry, Sir.. we only pick up in the afternoons... <silence>"

I mean, the world's gone mad LOL :rotfl:

Please watch the YouTube link!!

zzzLazyDaisy

I had a UPS courier knock on my door last week, and ask me to take in a parcel for the house over the road. He said he would put a card through their door. Anyway, after a couple of days, no-one came to collect it. That's when I read the label and realised it wasn't even my street and I had no idea where the road was. After two days of trying to contact the courier company a chap turned up and asked me if I had his parcel. Turned out he had been speaking to the courier company for two days, who had been telling him they had left the parcel at my number - but there is no such number on his road. After a bit of thought, he came and knocked on my door as the street names sounds a bit similar so he thought he would take a chance!

Same week, Yodel delivered a laptop to my neighbour's house, several doors down. The neighbour was out so Yodel left it on their front door step in full view of the street, and pushed a note through their door. Good job the neighbours are honest as I would never have known where it had gone to!

I know couriers are under pressure at this time of the year, but that is just careless.

dalesrider

pph wrote: »

The payment was via Paypal, for £105. Paypal used my credit card. I'll look into who is best to raise this with Paypal or Visa.

More good advice, if only others were as straight to the point. Daisy, you are not Lazy :]

:beer:

No S75 if its via paypal.
Reason = No creditor debtor link.
Pay pay have furfilled the contract you have with them.Which is to move money from your credit card to the seller.
So no breech of contract or missrepresentation.

Not even sure you would have a case via paypal as the retailer will simply comeback with the signed delivery note.
But it would be worth a try.
At least if you got your money back from the retailer. You could give the item back to the neighbours.

zzzLazyDaisy

Ah, I missed the point that it is a paypal payment. In that case instruct visa to action a chargeback

https://www.paypal.com/uk/chargeback

Paypal state that they have to accept chargebacks from credit card companies:

What is a chargeback?

A chargeback occurs when a buyer asks their card issuer to remove a charge from their card statement. The card issuer will ask the buyer to provide an explanation about why they are disputing the charge.

Two common reasons for reversals or chargebacks are:

• A buyer's card number is stolen and used fraudulently
• A buyer makes a purchase, but believes that the seller failed to fulfil their side of the agreement (e.g. did not post the item, posted an item that was very different from the seller's description, or the item was damaged when the buyer received it).

Or, as in OP's case, the seller failed on its own admission to deliver the item to the cardholder.