Courier failed to deliver, vendor refusing to compensate me

pph

custardy wrote: »

where has leave on doorstep come into it?

Unfortunately Royal Mail have done this a number of times, and the neighbour upstairs has found them and kindly taken them in.

are we just on a general rant now?

No. Unfortunately I think this problem is one experienced by many people, it is not just "Courier Company X" as in my original post. I have had a lot of problems with couriers over the years. They, like other big companies, rely on people not standing up for themselves as far as I am concerned. That's why I like it here, there are other people willing to stand up for their rights (and the things in your sig funnily enough).

As for 'doing the job properly'
well now you have an interesting paradox
ask 100 people
doing the job properly in the context of delivery means leaving a card,leaving in a safe place,leaving with a neighbour,knowing that john 5 doors down takes the packets for everyone etc
bespoke costs money,one size fits all costs less

I think we can just agree that doing the job properly means "delivering the goods to the address specified at checkout or returning them to the depot *unless otherwise requested / instructed by the buyer and agreed to by the courier*". This is not rocket science.

custardy

pph wrote: »

Unfortunately Royal Mail have done this a number of times, and the neighbour upstairs has found them and kindly taken them in.


well complain. I have already told you it is not delivery spec

No. Unfortunately I think this problem is one experienced by many people, it is not just "Courier Company X" as in my original post. I have had a lot of problems with couriers over the years. They, like other big companies, rely on people not standing up for themselves as far as I am concerned. That's why I like it here, there are other people willing to stand up for their rights (and the things in your sig funnily enough).



I think we can just agree that doing the job properly means "delivering the goods to the address specified at checkout or returning them to the depot *unless otherwise requested / instructed by the buyer and agreed to by the courier*". This is not rocket science.

well we wont be agreeing on anything
I see you decided to miss the point completely

pph

Your advice was to complain, right?

I have, but the vendor is the one who has the account with the courier and I have complained to them. Is that your point?

jamesmorgan

According to 'Which', the supplier is legally responsible for resending goods if they have been delivered to a neighbour and subsequently 'lost'. (http://conversation.which.co.uk/consumer-rights/your-online-delivery-rights-faulty-goods/).

The only exception to this is if the buyer has agreed for the goods to be left at a neighbour. For this reason, many on-line sites have as part as their t+c's that delivery can be made to a neighbour. By confirming the order you would therefore agree to this. Bottom line is you need to check t+c's of the supplier. Any contract between the supplier and their courier is irrelevant to you. Your contract is only with the supplier. Your route of remedy (if they refuse to refund/resend) is via the small claims court.

custardy

pph wrote: »

Your advice was to complain, right?

I have, but the vendor is the one who has the account with the courier and I have complained to them. Is that your point?

you seem confused.
I think bringing two points into your post has overstretched you.

pph

jamesmorgan wrote: »

According to 'Which', the supplier is legally responsible for resending goods if they have been delivered to a neighbour and subsequently 'lost'. (http://conversation.which.co.uk/consumer-rights/your-online-delivery-rights-faulty-goods/).

The only exception to this is if the buyer has agreed for the goods to be left at a neighbour. For this reason, many on-line sites have as part as their t+c's that delivery can be made to a neighbour. By confirming the order you would therefore agree to this. Bottom line is you need to check t+c's of the supplier. Any contract between the supplier and their courier is irrelevant to you. Your contract is only with the supplier. Your route of remedy (if they refuse to refund/resend) is via the small claims court.

Thank-you James. I have just gone onto the company website and they say a) they will only deliver to the registered paypal address b) they will not deliver to another address even if you request it.

So I have taken a screenprint of these Ts and Cs and will be sending them to the vendor.

zzzLazyDaisy

This is getting way more complicated than it needs to be.

OP you have a contract with the seller. The contract is that you pay for the goods, and the sellers delivers those goods to you.

How the seller chooses to do this is no concern of yours.

The seller has failed to delivery the goods to you and is now in breach of contract. The seller should either reimburse the purchase price, or deliever a replacement item.

The seller may then have a claim against the courier company, but you are not a party to that contract and it is no concern of yours.

Did you pay by credit card? If so and the item is worth £100 or more, you should get onto the credit card company and seek reimbursement under S75

pph

OK Custardy, it seems you were right, we won't be agreeing on much. I'm sure you were just trying to be helpful, shame it failed.

Now, kindly leave the thread. As I said, there are people posting useful comments such as James Morgan above you, please leave them to it.

pph

zzzLazyDaisy wrote: »

This is getting way more complicated than it needs to be.

Agreed! I am quite surprised at the reaction I am getting here?

OP you have a contract with the seller. The contract is that you pay for the goods, and the sellers delivers those goods to you.

How the seller chooses to do this is no concern of yours.

The seller has failed to delivery the goods to you and is now in breach of contract. The seller should either reimburse the purchase price, or deliever a replacement item.

The seller may then have a claim against the courier company, but you are not a party to that contract and it is no concern of yours.

This is my understanding entirely.

Did you pay by credit card? If so and the item is worth £100 or more, you should get onto the credit card company and seek reimbursement under S75

The payment was via Paypal, for £105. Paypal used my credit card. I'll look into who is best to raise this with Paypal or Visa.

More good advice, if only others were as straight to the point. Daisy, you are not Lazy :]

:beer:

pph

Hmm, unfortunately if Paypal are involved, S75 doesn't appear to help according to this:

http://www.choose.net/money/guide/features/section-75-credit-card-protection-claim.html