O2 genie text balance question

Cranky

Just got a "genie" sim card for my SE 750i, I was on virgin but decided to swap.

Whenever I send a text now after the text has been sent the balance pops up on screen - is there anyway to stop this or is it normal behaviour for the sim?

Subnet

That's the normal annoying behaviour that I have on my (o2) k750i too... It can't be turned off as far as I know. (And I've checked every setting!)

gaming_guy

my mate had the same thing with his old t630.

i posted a solution ages and ages ago, if i find the post i will post it in here

System

Just call up customer services, they can switch it off. You can still get the balance by putting in *#10# and pressing call. Tesco Mobile does the same, and can also be switched off in the same way.

Cranky

@ Heng Leng didn't work, apparently they are programmed this way and there is nothing they can do:(

cheers anyway

ivinsp

I've had it switched off on my o2 payg sim, just ask for balance notification to be switched off

echo

i had this last yr but when the txt was sent it would make the damn txt sound that it makes when you receive them.was passed from pillar to post and eventually got the answer i needed from the nokia forums.yes it was sorted by ringing 02 CS but they didnt even have a clue in the 02 shop

Rev

Did this for my mum last week, as others have said you have to call customer services and ask for them to turn it off. Took two calls though, the first lady obviously just didn't bother to turn it off.

doobiesis_2

Cranky wrote: »

@ Heng Leng didn't work, apparently they are programmed this way and there is nothing they can do:(

cheers anyway

I work for Tesco mobile who run off O2 and always turn off balance notifications for customers, so whoever you spoke too was obviously either confused or lazy..

$"£!$&^*"$!&*(

Hello,

You can email o2 about this via: http://www.o2.co.uk/help asking them to remove
the "balance notifications" from your account.

You will get a reply back saying something along these lines...

"Thanks for emailing us about removing the balance notifications from your account.

I've made the necessary changes to your account.

The balance notification text messages are system generated and we'll not be able to guarantee that you'll not receive these notifications in the future."

Since asking for this account change I haven't had any notification messages.

Hope this helps guys and gals!

:money:

before_hollywood

ring in and they will do it, takes literally seconds