Dealing with BT Openreach

Daniel86

Long story short:
Signed up for broadband from Home Telecom, install date was set for 2 weeks later. The day comes and I take a day off work so I can wait for it. Once my girlfriend gets home after 5pm, she tells me one of the builders working downstairs told her that the BT guy came, said he couldn't park and would be back first thing tomorrow, so another day taken off work so I can wait for him, he never comes...
After several phone calls to Home Telecom they chase it up with BT and apparently the engineer said he attempted entry, pressed the doorbell and even rang my phone.
He is blatenly lying, we don't even have a doorbell yet and he definiftly didn't call my phone.
So now Home Telecom are telling me they can't do anything and BT Openreach just say to contact Home Telecom.

Which leaves me seemingly stuck with another install date 2 weeks away and !!!!ed at this lying engineer!
I wouldn't mind but I need internet as I work from home!

Does anyone have any advice?

penrhyn

BT Openreach don't deal with the public , you'll have to chase up your ISP, if its a business contract you should get a priority service.

worcestersaver

I have a problem where a BT Openreach engineers is telling lies as well.

After waiting 6 weeks since their last failure to instal broadband and phone to my office, an appointment booked for between 1 and 6 yesterday, the BT Openreach engineer does call.
He has logged that he called at 6:05pm , couldn't gain access and left a card.

Unfortunately for this particular engineer I was standing outside my office front door until after 6:10pm, no card was left and after checking CCTV he didn't appear all evening.

I have since been told there is a problem with certain BT Openreach engineers in Worcester.
Apparently they only earn around £35 per installation and have to fund their own petrol, so it is common practice to find excuses to cancel installation appointments if in their eyes in they are not worth the hassle.

Roland_Sausage

worcestersaver wrote: »

I have since been told there is a problem with certain BT Openreach engineers in Worcester.
Apparently they only earn around £35 per installation and have to fund their own petrol, so it is common practice to find excuses to cancel installation appointments if in their eyes in they are not worth the hassle.

That would be outside contractors rather than actual Openreach employees. These contractors are being phased out.