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sistafromanothermista
sistafromanothermista Posts: 2,230 Forumite
Eighth Anniversary 1,000 Posts Combo Breaker Debt-free and Proud!
in Techie Stuff
:wave: Hi guys, hopefully someone can shed some light here....
We bought DS a Toshiba Laptop last September. Last week, whilst he was watching something on youtube, it died :(
Screen went blank and wouldn't turn back on.
We thought it may have been the battery so tried charging it, nothing.
We then changed the fuse in the charger plug, nothing.
Completely dead. No sound to say its booting up, no lights to say it's charging. Nothing.


Any ideas what the problem could be?
Being just over a year old i would doubt it is the laptop battery.
DEBT FREE AND PROUD:D
'Better to remain silent and be thought a fool than to speak out and remove all doubt'
«13

Comments

  • WhiteChristmas
    WhiteChristmas Posts: 650 Forumite
    Part of the Furniture Combo Breaker
    If you're getting absolutely nothing then the first thing to confirm is that it isn't the AC adapter. You can measure its output with a voltmeter.

    If that's OK, then it's likely that there's a power problem on the motherboard.
    I'm dreaming of a white Christmas.
    But, if the white runs out, I'll drink the red.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Must be still under warranty, take it back to the shop...
  • sistafromanothermista
    sistafromanothermista Posts: 2,230 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker Debt-free and Proud!
    I think the warranty is a year isn't it? I bought it from Currys/PC world...
    DEBT FREE AND PROUD:D
    'Better to remain silent and be thought a fool than to speak out and remove all doubt'
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    sistafromanothermista wrote: »
    I think the warranty is a year isn't it? I bought it from Currys/PC world...
    Yes, I was assuming by "last September" you meant September 2012.
  • sistafromanothermista
    sistafromanothermista Posts: 2,230 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker Debt-free and Proud!
    No :( 2011.
    DEBT FREE AND PROUD:D
    'Better to remain silent and be thought a fool than to speak out and remove all doubt'
  • patman99
    patman99 Posts: 8,532 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker Photogenic
    Google the issue. If you find that loads of people with the same model are having the same issues, then you have a good case to get Curry/PCWorld to fix it for free. I believe you have a window of 6 years in which to get a fix, replacement or partial refund for issues that are inherant (according to a chap from TS on BBC Essex a while back).
    Never Knowingly Understood.

    Member #1 of £1,000 challenge - £13.74/ £1000 (that's 1.374%)

    3-6 month EF £0/£3600 (that's 0 days worth)

  • C_Mababejive
    C_Mababejive Posts: 11,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    See if you can try another power supply on it. Is it the fuse? Having tried another power supply or had the existing one confirmed as working,its then a lappy issue. How much did you pay for it? It has the potential to be a SOGA issue but a case needs to be built.
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • johnnyboyrebel
    johnnyboyrebel Posts: 1,350 Forumite
    Exactly the same issue with THE first tablet laptop many years ago. 1 year and 2 days after it was purchased it died a sudden death. Yes, the warranty was 12 months.....

    Turns out thousands of users has the same issue with it dying just after the 12 month period so in my case it was either a very unlikely coincidence or a plan to ensure all HP users buy a new one 12 months later.

    Google your model and I bet you will find others in the same boat...
  • James1968
    James1968 Posts: 171 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Johnnyboyrebel, your tablet PC wasn't a HP TM2 by any chance was it?.
  • sistafromanothermista
    sistafromanothermista Posts: 2,230 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker Debt-free and Proud!
    C_Mababejive wrote: »
    See if you can try another power supply on it. Is it the fuse? Having tried another power supply or had the existing one confirmed as working,its then a lappy issue. How much did you pay for it? It has the potential to be a SOGA issue but a case needs to be built.


    What's this?



    I think it was around £400, would you believe it is actually only 2 weeks out of warranty!!!:mad: (4th december)
    I am v. annoyed!
    I think i might take it to see their knowhow team and just pay to get it fixed. Is this the best way?
    DEBT FREE AND PROUD:D
    'Better to remain silent and be thought a fool than to speak out and remove all doubt'
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