*le sigh* Sky monthly bill £34.50 instead of £21.50...help?

*Kat*

I got an MSE code for 50% off, I had an online chat with a man from Sky named Bruno, he talked me through the different packages and what I was going to go for.

I told him I had a 50% off voucher from MSE and told him that it was taking the monthly cost down to £21.50 but when I went to the confirmation page, it was taking it back to £34.50

He assured me that my first bill would be £21.50 and not £34.50...so !!!!!!?

I saved the entire chat to my desktop. Has this happened to anyone else? I guess it's not a great start to our relationship lol

bengalknights

What packs did you get as the only thing not discounted is HD pack.

*Kat*

Entertainment Extra and Sky Movies, the guy told me that I'd pay £21.50 (half of £43 - which I guess is the total for Extra and movies)

*Kat*

Yep, just had to call 4 different people, apparently I've been "miss-sold" and I have to email CS and they can view the online discussion I had with the advisor.

I specifically asked him 3 times if the offer would come off on my bill, even though the order confirmation showed the full amount and I was "rest assured the offer will come off"

Well. What a load of !!!!!!!!. No one on the phone could help me. Ridiculous. Not a great start.

Fruit_and_Nut_Case

*Kat* wrote: »

I saved the entire chat to my desktop.

Good move! :T

*Kat*

Fruit_and_Nut_Case wrote: »

Good move! :T

I just hope they'll stand by what he said, I mean, what are my other options if they say no?

Ugh, I dont want to pay full price for it because then it'll be more expensive than what I was paying with Virgin