02 Bill help

sharneM

Hi,

Im currently in a contract with O2, i checked today how many minutes i had left when i recieved the text notifying me of this it said the additional charges for the month were £25.92.

When i saw this I logged onto my account it i saw the charges were from this number 0843410233955 when i tried to google it, it is not recognised it states the call was from the 14/12 at 17:48 however i was at work at this time and was not on the phone is there any way of getting these charges taken off, has anyone had it happen to them? I am unable at the minute to ring 02 because they are shut.

Thank you in advance

Guys_Dad

Well that number is too long, I think. But knock off the last 2 numbers and you get this http://www.411phonesearch.co.uk/08434102339-phone-number

Didn't ring them ?

Silk

Are you saying the number called you and you were charged £25 for it ???
I'm wondering if you have too many digits and the number should be shorter

Silk

Snap GD :rotfl::rotfl::rotfl:

Silk

Thinking about it I wonder if it's one of those numbers where you press a digit such as 5 twice and it becomes a chargeable call ???

sharneM

i copied and pasted the number from my bill online which is the number i have mentioned

0843410233955 (once again copied)

i cut the phone off and was charged for it

Silk

sharneM wrote: »

i
i cut the phone off and was charged for it

??? ...what do you mean cut the phone off !

sharneM

i answered it then i put the phone down, so it would stop ringing

i know it was definetly switched off as my phone is awkward and i have to double check i have done it right

Silk

sharneM wrote: »

i answered it then i put the phone down, so it would stop ringing

When you answered it what did they say ?

sharneM wrote: »

i know it was definetly switched off as my phone is awkward and i have to double check i have done it right

Do you think you may have pressed 5 twice by mistake ?

sharneM

there was no reply and no i didnt press 5 twice because i have a touch screen phone i have to press a different button to get the key pad to come up

i know what i did as i was just coming back off my break because the time on the bill matches 5 mins before i was due back at work i was putting my jacket back when it went off i answered heard nothing and put the phone down then i went back to work and forgot about it.

i have had PPI calls before but they normally talk and i normally just put the phone down on them im just annoyed about it all because i dont have to money to waste on a stupid phone call i didnt make

Silk

To be fair to O2 they are usualy pretty good about this sort of thing.
They will investigate it I'm sure.

Keep us posted what they say on Monday