How do I go about writting this letter of complaint?

TokochickUK

hubby was racing this weekend and we drove over 300 miles to arrive at circuit friday night, set up and hubby was due out sat morning at scheduled time. saterday morning we got the bike scrutineered early so he had time to think about what to do, any how.. he gets msg from another racer that he has just heard over the tanoy that the schedual was changed and his session had now been brought forward buy an hour! so panic sets in, we then chase up to office and find a revised schedual. and think this should be it, but its then changed again later in the day. not everybody can hear tanoys over bike engines, and music and people. surely considering huby had paid over £240 for the pleasure of racing it should be considered more about organisation and time frames? later on during the day i have to the office to get time sheets, to find they had run out, and not going to be printing anymore off because they had run out of paper, the admin lady had then taken HOME the main copys of results and would bring them back with copys in the morning! now alot of riders did not know where they were with times and qualifying and needed the time sheets to find out and just wanted to know where they were! I said could the main sheets not have been left and paper brought in in the morning so that way people coould still find out what was going on by seeing it in the window? the man behind counter got really quite rude and agressive, I then said as of one day of experience withe the club IF i was racing I would not be coming back... the guy then asked me waht MY bike number was?? Im 6 months pregnant.... hMM

Yesterday dh was due to go out at 12.10 the tanoy was heard to change times to 12.40, the racer next door went up to office and was questioning the lady at desk and and confirming it was definatly 12.40 to which she was adament it was... as she was saying this the tanoy goes again... to change to 12.50! the guy points it out , she pulls down the sign about change goes out to the back and comes back in saying yes now 12.50 no more change. then as hes going out the door the tanoy goes saying sorry about delay now back to 12.40!!
dh eventally gets on track and races and marshals were not using blue flags, which really was making things unsafe at times and he was so unhappy when he came in.


I asked to speak to an acu rep in the holding area and said quite firmly but politly I had a compliant do i address it to the club or representing body for the class? he said the club and acu and i could tell him verbally there and then.. so i start explaining abou th teh tanoy problem and the change in program schedual.. the body language changes and his tone and he says " I know how about we get them to print off all the info and personally hand it around to everybody" I said to him calmly there was no need for sarcasm... He the says " YOu have just p*issed me off" and walks away!! I was left feeling really stressed and upset about this lack of professional conduct from a representing body.

That is the long of it all, there are a few extra bits as well, and not just nit picking , but serious issues that can add to a dangerous environment .

I really need some help with how to address this and how i can really make my point .

Im not any good at writting letters or anything thanks in advance
sus x

maninthestreet

Write in sentences, use captial letter for the first letter of the first word of a sentence, and use a spell checker.

alwaysonthego_2

maninthestreet wrote: »

Write in sentences, use captial letter for the first letter of the first word of a sentence, and use a spell checker.

Not a very helpful comment.

To the op please can you bullet point the different bits of the complaint to make it easier for someone to be able to help you compose a letter, your post is a bit confusing

eyelinerprincess

It is a little helpful, if OP were to write a letter in the above format, the person to whom it was addressed to would probably give up halfway through.

ShockingPink

maninthestreet wrote: »

Write in sentences, use captial letter for the first letter of the first word of a sentence, and use a spell checker.

How rude!

To the OP - Do look back at your post and pick out the bits you want to complain about, with all the other stuff (I know how angry and upset you are!) taken out. Then it will be easier to compose a coherent letter.

Also, think about what you want in response from them - is it an apology? An assurance it won't happen again? You need to state this in your letter too.

cattie

alwaysonthego wrote: »

Not a very helpful comment.

I wouldn't say it wasn't helpful. In fact it points out the very fundimentals of writing a decent letter. It's no good Tokiochick wasting her time writing a letter only to find that the recipient reads the first few lines then gives up due to it lacking any structure. The advice that shockingpink goes on to give about making bullet points regarding complaints is sound however.

Tokochick, if you are going to struggle with the letter I think your best bet is to try to find someone amongst your friends or relatives who has the nack of writing letters that keep to the salient points only. This is likely to receive a better response than a bit of a rambling letter.

alwaysonthego_2

cattie wrote: »

I wouldn't say it wasn't helpful. In fact it points out the very fundimentals of writing a decent letter. It's no good Tokiochick wasting her time writing a letter only to find that the recipient reads the first few lines then gives up due to it lacking any structure. The advice that shockingpink goes on to give about making bullet points regarding complaints is sound however.

I understand that the poster had a point, but there is a more tactful way of saying it. Not everyone is great at spelling and grammar and that is why the OP wanted help.

ajaxgeezer

maninthestreet wrote: »

Write in sentences, use captial letter for the first letter of the first word of a sentence, and use a spell checker.

... far from being unhelpful, it's good advice and answers the original question perfectly. If I was a recipient of a complaint letter such as the first post, I'd have returned it as unreadable.

Read what others have said Tokochick, and get someone who can write (not sarcastic honestly, just trying to be helpful) to compose your letter for you.

ShockingPink

maninthestreet wrote: »

Write in sentences, use captial letter for the first letter of the first word of a sentence, and use a spell checker.

Just noticed Maninthestreet's failed to follow his own advice!:rotfl:

ajaxgeezer

ShockingPink wrote: »

Just noticed Maninthestreet's failed to follow his own advice!:rotfl:

... lol it's a fair cop, maninthestreet

alwaysonthego_2

ShockingPink wrote: »

Just noticed Maninthestreet's failed to follow his own advice!:rotfl:

:rotfl: exactly, nobody is perfect, except me