Natwest Customer Service

Chino

jestyenot wrote: »

They have been called "Tellers" for as long I can remember. When I took a Book Keeping and Commerce course back in the 1959 they were called "Tellers" then.

Clearly things have changed since 1959; searching Reed's website for "teller" returns one result - and that's for an American bank.

Presumably back in 1959 one applied for a job by submitting a "resume"...

JuicyJesus

Chino wrote: »

Since when has any British bank employed "tellers"?

If you've got a Royal Bank of Scotland paying-in book somewhere, have a look. It has a section for "teller's stamp".

Hooloovoo

JuicyJesus wrote: »

As do Windows Phones. And it's especially galling when the Nokia Lumia 920 (which has NFC) is pretty much 4GEE's flagship phone at the moment.

But nevertheless the market share of the new Windows Phone OS is so tiny that it would be unrealistic to develop for it until such a time as they have the two leading operating systems fully supported.

JuicyJesus

Hooloovoo wrote: »

But nevertheless the market share of the new Windows Phone OS is so tiny that it would be unrealistic to develop for it until such a time as they have the two leading operating systems fully supported.

They literally don't need to do anything other than issue the right SIM cards and enable the functionality at their end. Contactless payment functionality is built into the OS.

kingstreet

While we're talking about NatWest, I opened my Advantage Blue account back in 2007 with a £6 per month fee. That went up, soon after to £6.95.

It was changed to Select Silver (by them) a couple of years ago and the fee increased to £8 and I've just been notified of another increase to £10.

Going to be waving goodbye soon, methinks.

Hooloovoo

JuicyJesus wrote: »

They literally don't need to do anything other than issue the right SIM cards and enable the functionality at their end. Contactless payment functionality is built into the OS.

I would imagine there are legal issues with the "secure element" as with Google Wallet.

Google Wallet uses the secure element built into the phone. This is controlled by Google and/or the phone manufacturer. The financial services don't like this. They want to have control of their own secure element, so they team up with network providers and have a SIM with it's own secure element issued. This wont work with the OS payment functionality, and so requires an app.

I would think that Microsoft will encounter the same problems with their built-in payment system as Google have encountered with Google Wallet.

So the choice is:

• Built-in secure element + OS payment functionality.

• SIM secure element + separate app.

All the financial institutions are insisting on the second method. For example, Barclaycard using Orange Quicktap.

Google have got around this problem with Google Wallet by Google themselves paying the merchant, and then your credit card being billed by Google. This is a fudge at best, and isn't currently available to UK cards anyway.

I imagine Microsoft will have to come up with a similar fudge until the financial services are willing to play nicely with others.