O2 - increase bill

PaulJM

Wondered what everyone thought about this....

about 3 months ago, I agreed an upgrade with O2, for a new mobile and contract for 18 months, for a decent price.

I have just checked, for some reason, my junk email box on hotmail, and found an email from O2 (I don't know why they are on an auto junk mail list, when I get bill emails from them ok, but hey ho, I've changed it now)
They have put the price of my monthly contract up by about 7% a month. They state it's not an increase in cost of calls, just a increase to mine.

I'm a bit cross, as I'm stuck with this now, for a long while - though it only amounts to a couple of quid a month, I worked hard to get a low contract with them - can they just go ahead and stick what they like onto your bill, because of 'rising costs', and I have to lump it till the end of the contract?

Just as an aside, could you only reply if it's a constructive comment, like 99% of people do? (experience on this site! )

Thanks!

tadu

I am cross with O2 also. They have just announced a small rise in my tariff. I am sure there is a tiny clause somewhere saying that this is within THEIR right but it is VERY annoying that THEY can change terms and conditions but us customers on contracts can't. Anyone know anything about the law on this and is there anything I can do?

Guys_Dad

PaulJM wrote: »

Wondered what everyone thought about this....

about 3 months ago, I agreed an upgrade with O2, for a new mobile and contract for 18 months, for a decent price.

I have just checked, for some reason, my junk email box on hotmail, and found an email from O2 (I don't know why they are on an auto junk mail list, when I get bill emails from them ok, but hey ho, I've changed it now)
They have put the price of my monthly contract up by about 7% a month. They state it's not an increase in cost of calls, just a increase to mine.

I'm a bit cross, as I'm stuck with this now, for a long while - though it only amounts to a couple of quid a month, I worked hard to get a low contract with them - can they just go ahead and stick what they like onto your bill, because of 'rising costs', and I have to lump it till the end of the contract?

Just as an aside, could you only reply if it's a constructive comment, like 99% of people do? (experience on this site! )

Thanks!

Hope you find this constructive.

There are already a couple of threads with lots of advice/comments. Here is one that might help

https://forums.moneysavingexpert.com/discussion/4339023

flashg67

Yet more constructive info?

http://www.moneysavingexpert.com/news/phones/2012/12/o2-raises-prices-for-7-million-mobile-customers

PaulJM

Guys_Dad wrote: »

Hope you find this constructive.

There are already a couple of threads with lots of advice/comments. Here is one that might help

https://forums.moneysavingexpert.com/discussion/4339023

That is very constructive, thanks!

Doesn't look like there is much choice, it's just a bit sharky. Ahh well.

I did notice a direct quote from the article -
"
Ofcom rules state: "Providers shall give subscribers adequate notice not shorter than one month of any modifications likely to be of material detriment.
"Providers must allow subscribers to withdraw from their contract without penalty upon such notice."

I can never read this type of quote properly, but can I take from this that they did give me this notice, and I should be able to withdraw without penalty?
I doubt it, but that's how that truncated statement seems to read.