Accounts Missing from Nationwide Online Banking

ChristmasTree

Most of my accounts have disappeared from Nationwide online Banking. My credit card is still visible, but my FlexAccount and savings account have all disappeared. I've emailed them to get it corrected, but does anyone have any idea why it might have happened in the first place? They've all been sitting there very happily for the last 5+ years until now!

rb10

This would generally happen when they are doing maintenance on the online bank.

Wait until tomorrow, and they may well be back.

ChristmasTree

Sorry, I should have said, they've been missing for over a week now.

dalesrider

ChristmasTree wrote: »

Sorry, I should have said, they've been missing for over a week now.

Stupid question time...

Have you asked Nationwide?

I would imagine they have a internet banking helpdesk to contact.

ChristmasTree

Yes, I've emailed them but it takes 48 hours for them to reply. I was just wondering if anyone would know if I'd done anything to cause it - so that I could undo it ASAP and not have to wait 48 hours to get a reply.

Hazzanet

http://www.nationwide.co.uk/search/DisplayArticle.aspx?article=1401

innovate

ChristmasTree wrote: »

Yes, I've emailed them but it takes 48 hours for them to reply. I was just wondering if anyone would know if I'd done anything to cause it - so that I could undo it ASAP and not have to wait 48 hours to get a reply.

I know it's a really weird idea, but how about picking up the phone and calling them?

nedsram_2

I know that this thread is old, but my FlexDirect account has just vanished. I completed online forms to report this, but I do find it rather alarming that this has happened, as for instance I can't check my balance and recent transactions, or transfer money between accounts or to another party.

DevCoder

You can do telephone banking to achieve those.

alanq

nedsram wrote: »

I know that this thread is old, but my FlexDirect account has just vanished.

Here's a more recent one about this problem occurring over the past weekend.
https://forums.moneysavingexpert.com/discussion/4725596

Shania65

All my accounts have disappeared today. I am in Cyprus for 3 months. It has cost me £10 trying to get through as I need access to my money but this has been unsuccessful! I have just email complained to Nationwide asking them why I have to go to MSE to find out about clicking on 'service availability' when all they have to do is flag up that internet banking is unavailable?
Perhaps there is more money in it for them leaving it the way it is?