very catalogue scam!!

candygirl

I have been a customer of VERY for ages, and recently got a letter telling me that I could have £30 of any £60 order, so I ordered £80 of goods last night and the code didn't work!!!:mad:
The problem is that a few of the items are persoanlised xmas pressies, which are non returnable.I rang Very and they said I shouldn't have been sent the letter in the first place!!!:mad::mad:
Just a warning for any other customers

krlyr

If you've only just ordered last night, surely the personalised items would not have been made yet? I would persue it further, if you put up a fight they may well cancel the order or offer some money off as a gesture.

vuvuzela

I'm on your side if what you say is correct, but it's not a scam, it's an error. Calling it a scam could get you into a lot of legal trouble. They should definitely though do the right thing and let you cancel the order.

Azari

vuvuzela wrote: »

I'm on your side if what you say is correct, but it's not a scam, it's an error. Calling it a scam could get you into a lot of legal trouble.

No it couldn't.

The use of 'scam' to cover 'errors' that disadvantage customers is widespread and no court would infer a literal meaning from a piece of slang.

Not that any company would be stupid enough to take a customer to court in the first place over something so trivial.

melbell

Who said you are not enttled to the £30 off a £60 spend? I know for a fact customer enquiries wouldn't have. As they don't know.

If you have this letter, Write a quick letter to this address with a copy of the letter and they will honour it.



Customer Correspondence
Sandringham House
Sandringham Avenue
Chelmsford
CM92 1LR

Personalised items cannot be cancelled once ordered, This is standard across all the mail order catalogues (Unless the colleague knows the QH method on the system) I guess you went all guns blazing demanding hense why they said no. If you was to follow what I said above, more than likely you'll get a letter back confirming its been actioned.

melbell

krlyr wrote: »

If you've only just ordered last night, surely the personalised items would not have been made yet? I would persue it further, if you put up a fight they may well cancel the order or offer some money off as a gesture.

This is SDG and added to the fact you are dealing with The Listening Company (Or Serco Listening as they like to be called now) when you call up they won't give any money off unless you write in to complain.

paddyrg

Azari wrote: »

No it couldn't.

The use of 'scam' to cover 'errors' that disadvantage customers is widespread and no court would infer a literal meaning from a piece of slang.

Not that any company would be stupid enough to take a customer to court in the first place over something so trivial.

Strictly speaking, 'scam' specifically suggests deception, trickery or underhand behaviour which could cause reputational damage blah blah. Of course the odd one post on a forum is unlikely to be too big a deal to most companies, but it is a pretty strong word to use when what you mean is 'mistake'

deanos

If the code didn't work then why did you proceed with the order ??

I had a code that did not work last week, i just placed the order on the phone and they in putted the code after i confirmed i received a letter , mine was for £20 off £50

sillygoose

deanos wrote: »

If the code didn't work then why did you proceed with the order ??

I had a code that did not work last week, i just placed the order on the phone and they in putted the code after i confirmed i received a letter , mine was for £20 off £50

That's what I can't work out, I have ordered stuff from Very and used a £30 off code and it tells you if the code is valid before placing the order.

No scam here.

calleyw

deanos wrote: »

If the code didn't work then why did you proceed with the order ??

:T

Well you know what they say about common sense!!!!!!


Yours

Calley

Jinx

I opened a Very account a couple of months ago after received a 30 off voucher in Superdrug. Funnily enough my code wasnt accepted either - it initially accepted it then a few days later it was reversed off my statement as 'invalid' but the code was legit and i check carefully on tc&cs. I had returned the garments by this point anyway and now dont use my account - I'll close it soon. As a first experience, unimpressed.