O2 putting prices up mid contract

inch_high

Just got this email from O2...

Your mobile tariff is changing. Here's whyWe've always done everything possible to give you great value. And keep your bills down.To date, we've held off putting our tariff prices up for as long as possible. Even when our competitors have. But now, because of inflation, we need to change the price of your tariff. From 28 February 2013 your mobile line rental will increase by £1.15 a month to £37.15 a month. That's a rise of 3.2%, the same as the current rate of inflation. What you pay for making calls, sending texts and using data is not affected by this increase. You don't need to do anything. You'll see the increase on the first bill you get after 28 February 2013.

Now, I signed a 2 year contract in November 2011 and got an iPhone 4S, so they are changing it half way through the contract.

Virgin Media did a similar thing a few weeks back. They put the prices up and said that in the T's & C's, it states they can put the price up at any time, but I could exit the contract if I want to.

I would like to do this with my phone if I could, and get an iPhone 5 on a new contract. Do you think that would be an option? Surely they cant just put the price up to whatever they want and force people to stay in the contract? Obviously its only £1.15 but what if it was £15?

Lincoln_Imp

http://www.thisismoney.co.uk/money/bills/article-2246420/O2-price-rise-monthly-mobile-contracts-3-2-7million-customers.html
If customers want to leave because of the rise they will have to pay an exit fee – which would be a figure based on how long a customers is left in the contact and how much they pay each month

Not a lot you can do im afraid ,its hidden away in the T&C`s which is no different to any other company

inch_high

Cheers for the reply.

I guess if its in the T's & C''s that there's not much you can do, but it's not very fair is it?

They could put the price up £50 a month, and your choices are 1) pay it 2) pay an exit fee - doesnt sound right to me...

Guys_Dad

inch_high wrote: »

Cheers for the reply.

I guess if its in the T's & C''s that there's not much you can do, but it's not very fair is it?

They could put the price up £50 a month, and your choices are 1) pay it 2) pay an exit fee - doesnt sound right to me...

No they can't. Rise limited to RPI.

Don't take this the wrong way, but please do read t&c on your contract. That is in there. And also on all your future contracts. They often contain pitfalls, but also ladders to get out. :beer:

inch_high

Guys_Dad wrote: »

No they can't. Rise limited to RPI.

Ah right, makes sense.

Didnt take it the wrong way


I still think its wrong though, if you sign a contract the price should be fixed for the duration but hey ho...

Cheers for the replies guys