Vista and Tiscalli

hooamus80

Hi guys
Is anyone else having probs with accessig Tiscalli whilst using Vista.

I bought a new system with Vista on board and tried to load Tiscali on to it (broadband) no such luck so contacted Tiscalli tech support they weren't much help but said they would send a router to try and resolve prob and that that would arrive in 3-4 days. 10 days later no router and still can't use new computer so called tech support again only to be told that the request for a router had been declined by dispatch dept but they had no intention of letting me know. Then asked to speak to manager, put on hold for 26 mins (at national rate) and then promptly cut off....nice
Called them back and spoke to someone else who thinks he can sort it for me and so hopefully will get a call back tomorrow with good news and at last will be able to use my new toy!!!

Anyone else had probs with them?

What a bunch of cowboys....Yeee Ha Ha Ha Ha Ha

hurrah

hooamus80 wrote: »

Hi guys
Is anyone else having probs with accessig Tiscalli whilst using Vista.

I bought a new system with Vista on board and tried to load Tiscali on to it (broadband) no such luck so contacted Tiscalli tech support they weren't much help but said they would send a router to try and resolve prob and that that would arrive in 3-4 days. 10 days later no router and still can't use new computer so called tech support again only to be told that the request for a router had been declined by dispatch dept but they had no intention of letting me know. Then asked to speak to manager, put on hold for 26 mins (at national rate) and then promptly cut off....nice
Called them back and spoke to someone else who thinks he can sort it for me and so hopefully will get a call back tomorrow with good news and at last will be able to use my new toy!!!

Anyone else had probs with them?

What a bunch of cowboys....Yeee Ha Ha Ha Ha Ha

http://www.pcadvisor.co.uk/news/index.cfm?newsid=8579

esuhl

I think the problem is with the software drivers for the USB modem that Tiscali supply. If you can buy/beg/borrow a router you should be able to get round the problem...

hooamus80

wrote:

Thanks Hurrah for the article link.
Just an update on the Tiscalli/ Vista issue. As suspected I didn't get a callback by midday as promised so I called Tiscalli again and was yet again fobbed off with excuses until I threatened to report it to the TV prog "Watchdog" and to complain to the ombusman. Suddenly as if by magic my router is being dispatched today and £10 is being creditted to my account to cover calls! Success?.... when that router is in my hands then it'll be success.

Spendaholic_Chick

Talk Talk doesn't work with Vista either, my lovely new laptop is sitting all alone on the shelf whilst I wait to transfer to a company who can accomodate Vista :-(