Cant send email - error code?

hjb123

I can receive emails fine but cant send them, coming up with an error code/message - The connection to the server has failed. Account: 'pop.freeserve.net (2)', Server: 'smtp.freeserve.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


We just swapped internet providers last week so would that be the cause - from Orange to BT? Cant really understand what the problem is - and which company to ring - we are still using orange email address!

Thanks

szam_

Try checking your Account Settings in your email client. Pretty sure you shouldn't have that (2) there after pop.freeserve.net

It should be 'pop.freeserve.net' on your outgoing settings. If your settings are fine, try to find out with outgoing port you need to be using if you've changed email address. Sometimes they are not default ports.

espresso

szam_ wrote: »

It should be 'pop.freeserve.net' on your outgoing settings. If your settings are fine, try to find out with outgoing port you need to be using if you've changed email address. Sometimes they are not default ports.

Not for BT it shouldn't!

hjb123 wrote: »

I can receive emails fine but cant send them, coming up with an error code/message - The connection to the server has failed. Account: 'pop.freeserve.net (2)', Server: 'smtp.freeserve.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E


We just swapped internet providers last week so would that be the cause - from Orange to BT? Cant really understand what the problem is - and which company to ring - we are still using orange email address!

Thanks

You will need to change the following settings.

Outgoing Mail (SMTP) Server - mail.btinternet.com
Port (usually specified in 'Advanced Settings') - 25

Switch on SMTP authentication. 'SMTP authentication' is usually switched on by ticking a box called 'My server requires authentication' in your email client settings.

esuhl

hjb123 wrote: »

We just swapped internet providers last week so would that be the cause - from Orange to BT? Cant really understand what the problem is - and which company to ring - we are still using orange email address!

That'll probably be it. It looks like Freeserve is owned by Orange now. Since you've now left them I guess they will have disabled your Orange email account too.

Probably a good idea to use a third-party email provider (like GMX) or register your own domain name if you'd prefer not to have to change email addresses in future.

hjb123

thanks for the replies

szam_ wrote: »

Try checking your Account Settings in your email client. Pretty sure you shouldn't have that (2) there after pop.freeserve.net

It should be 'pop.freeserve.net' on your outgoing settings. If your settings are fine, try to find out with outgoing port you need to be using if you've changed email address. Sometimes they are not default ports.

yeah that 2 is there because we have a few different emails associated with the outlook express

espresso wrote: »

Not for BT it shouldn't!



You will need to change the following settings.

Outgoing Mail (SMTP) Server - mail.btinternet.com
Port (usually specified in 'Advanced Settings') - 25

Switch on SMTP authentication. 'SMTP authentication' is usually switched on by ticking a box called 'My server requires authentication' in your email client settings.

Ive tried that and it still wont do it:(

esuhl wrote: »

That'll probably be it. It looks like Freeserve is owned by Orange now. Since you've now left them I guess they will have disabled your Orange email account too.

Probably a good idea to use a third-party email provider (like GMX) or register your own domain name if you'd prefer not to have to change email addresses in future.

I was onto orange for over half an hour before and they even used remote access and couldnt sort it, they said to try contacting outlook express as i am able to send emails fine using the webmail/internet - its just outlook express thats the problem!

thanks

flexrider

hjb123 wrote: »

I can receive emails fine but cant send them, coming up with an error code/message - The connection to the server has failed. Account: 'pop.freeserve.net (2)', Server: 'smtp.freeserve.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E




We just swapped internet providers last week so would that be the cause - from Orange to BT? Cant really understand what the problem is - and which company to ring - we are still using orange email address!

Thanks

Over the years in many Operating systems and mailboxes have had this error (Outlook, Exchange, Thunderbird ect)

Very easy to fix just change your default email address and pop settings to B.T settings or get the bt settings form BT here is a guide which will wizz you through it all.

http://bt.custhelp.com/app/answers/detail/a_id/6876/~/what-are-the-bt-yahoo!-mail-settings-for-outgoing-and-incoming-mail-servers%3F

cheers

P.s freeserve are no longer around anymore they was wannadoo for a while but now orange so i presume your email would be [EMAIL="someguy@orange.co.uk"]someguy@orange.co.uk[/EMAIL] for example hence the error because you can receive email form the smtp but the Pop cannot be found

hjb123

thanks, while ive been on here Ive also been googling the net! found that if the port number was changed it worked - no idea what it means or does though?!

flexrider

hjb123 wrote: »

thanks, while ive been on here Ive also been googling the net! found that if the port number was changed it worked - no idea what it means or does though?!

Ports are just your computer connections inward and outward to the internet so say for example if your mail box needs the port 110 to find your mailbox you just change it to that

anyway glad you got it sorted

flex

hjb123

thanks, thought i had it sorted.....!

only the main default email address works - any additional ones wont work even though they are on the same settings?!

hjb123

ah i give up, i hadnt ticked the server authorisation box on the additional accounts! what does this box mean?

thanks for the help, much appreciated

flexrider

hjb123 wrote: »

ah i give up, i hadnt ticked the server authorisation box on the additional accounts! what does this box mean?

thanks for the help, much appreciated

when you send a request to your internet service provider from your machine say for email it goes to something called a gateway on a server( a computer which acts to servepages or mail requests for all hence the name)

if its required just tick it with your email and password to log in
sometimes its needed sometimes its not it depends on your provider setup

cheers