Talk Talk nightmare

mandy7268

Stupidly i recently took out broadband and home phone with talk talk speed should have been fine, have been live for only one day obsolute nightmare, speed 0.2 keeps disconnecting rubbish, spoke to someone in india who could hardly speak english who has now told me they will phone back in 24hours. all the paperwork says u cant cancel once you have gone live. surely this isnt right if the product isnt working u should be able to cancel ive since learnt from others they have same problem. advise anyone as its looks as though i will have internet that doesnt work that im expected to pay for. not happy:(

steven_cardwell

mandy7268 wrote: »

Stupidly i recently took out broadband and home phone with talk talk speed should have been fine, have been live for only one day obsolute nightmare, speed 0.2 keeps disconnecting rubbish, spoke to someone in india who could hardly speak english who has now told me they will phone back in 24hours. all the paperwork says u cant cancel once you have gone live. surely this isnt right if the product isnt working u should be able to cancel ive since learnt from others they have same problem. advise anyone as its looks as though i will have internet that doesnt work that im expected to pay for. not happy:(

I know how you feel, i moved to Talk Talk on the 6th November, my speeds with o2 ran around the 4meg mark, when TT went live i was barely hitting 3, might not sound much to some, but its a huge difference when you're not hitting high speeds in the first place.

The main reason of moving was for You View, and the live TV boosts, that according to TT we could get as they said our line was capable of over 5 meg.

Second day in (7/11) and woke up to find the router was not connecting to the internet, get home from work at 3.30, and still the same thing, phone their Technical department (somewhere abroad), and also their customer loyalty, that is in UK, and i hit a brick wall, all they want to do is send a Bright Spark "engineer" out, and on the 17th, which would mean a week and a half with no internet.

Sent an email on mobile to CEO office, and had an email that same night (to their credit)and a phone call the next morning from a "network engineer" that reset the router and was now monitoring the connection, as to why this so called technical mob couldn't have done this is beyond me, and was never answered by anyone i spoke to from the CEO Office.

Once back up, speeds were never anywhere near what o2 was giving me.

Got to the Saturday, to wake up, to find once more no internet, sent an email to guy at CEO office, who replied with "will look into on Monday", however engineer guy that had been phoning had noticed connection down and reset it again, however, in a normal circumstance, that would have been 3 out of first 6 days with TT, without the internet.

Since the You View box hadn't yet been fitted, and TT certainly wasn't supplying what i signed up for, i asked to leave without any penalties, took nearly a week before they finally agreed.

Now back with BT for phone (30/11), and o2 for broadband (6/12), and broadband is back to the speeds i was getting previously with o2, my TT direct debit is closed as the CEO office say the last bill will see me in credit, this is due on the 15th from them.

Talk Talk, use DLM, and this is what was constantly being used as excuses for the poor speeds and service of the broadband, all i ever got was i had a long line, errors on line, and then this DLM kicks in and puts you onto a higher profile, with a lower download speed, they also blamed this DLM for my disconnections.

Funny, that o2 use no line management on their broadband, and im on a 6db profile, with these long line errors showing on the router, yet i get no disconnections, and all the on demand stuff on the xbox (iPlayer, 4OD, Xbox Music, Vevo etc) all work without any issues.

Hindsight would be wonderful to have, it certainly isn't a case of broadband providers all offering the same, how can anyone guess, a service using the same line, exchange etc be so different, its only when its happens to you, and then a quick google for talk talk slow speeds, shows just how many other people on forums have complained about the same thing as soon as they go live with TT, their speeds are nowhere near as fast as their previous ISP.