Phone Number for Sports Direct? - Refusing to refund Oriignal Postage Charge

Colin2511

hi all

Has anyone got a phone number for Sports Direct that I can call?

I ordered some LFC Goalkeeper football shorts for my daughter and being a muppet I ordered adults small not kids small

My fault, so as soon as they arrived, I returned them recorded delivery at my cost (no problem there is my error)...

Refund duely arrived - only item cost, not original postage of £3.99..:mad:

Read their terms and the return was actioned within 7 days,

I have sent 3 emails asking them why they are not refunding the postage and they are ignoring the emails.

I know £3.99 is not the biggest amount in the world, but it is annoying me that they are ignoring me completely

Thanks

deanos

did you cancel under DSR or just send them back ?

bod1467

Whilst it is good practice to refer to DSRs when returning goods, it is my understanding that it doesn't matter - statutory rights supersede T&Cs.

visidigi

I still don't get why you should be entitled to a refund for ordering the wrong item yourself.

To me, morally I would take the hit for getting it wrong myself.

Why should a company pay for your inability to select the right item.

zaax

You only get a p&p refund if the goods are faulty.

Slowhand

zaax wrote: »

You only get a p&p refund if the goods are faulty.

Totally wrong!

bris

visidigi wrote: »

I still don't get why you should be entitled to a refund for ordering the wrong item yourself.

To me, morally I would take the hit for getting it wrong myself.

Why should a company pay for your inability to select the right item.

While I agree with you, it's still the law, sending back within 7 days should be a clear indication of your intent to cancel under DSR.

OlliesDad

bris wrote: »

While I agree with you, it's still the law, sending back within 7 days should be a clear indication of your intent to cancel under DSR.

I agree that is true, however, what happens if the company do not receive them back within 7 days and there has not been any written contact to advise of the intent to return?

OlliesDad

zaax wrote: »

You only get a p&p refund if the goods are faulty.

As advised by Slowhand this is not true at all. Have a read of the OFT's guide on DSR, or the sticky at the top of this forum.

visidigi

bris wrote: »

While I agree with you, it's still the law, sending back within 7 days should be a clear indication of your intent to cancel under DSR.

Yeah I know but it has to be one of the crappiest rules of DSR in my opinion. Although I disagree the timing of return indicates what you are returning under - I think you should most definitely have to jump through hoops for returning something (by the OP's own admission) they screwed up when ordering.

I'd hate to be a business owner!

halibut2209

Then take it to Discussion Time, or vents. This forum is about your rights, not what rights you disagree with.