My T-Mobile weirdness

LeifGR

I have been a registered user of T-Mobile for months. I have been using their online "My T-Mobile" page to look at my PAYG account. Today, when I logged in, I saw this on the middle of the page:

I could use the portal, see my balance and recent use, etc., but obviously I found the message above a bit disconcerting. I didn't press "I have read this message", instead I phoned T-Moblie customer support to ask what was up.

After a 1 hour 12 minutes wait, I got to speak to a nice young man who could not tell me anything other than that he could not find my number on the system and that I should re-register for My T-Mobile... He din't seem to understand that this advice was somewhat incongruous with the fact that I was surfing the My T-Mobile site as we spoke.

I asked who could help me if he couldn't and eventually he said I should go to an EE shop and ask there.

Google shows I am not the only one: Digital Spy

Anyone else have this weird message?

Esqui

I also noticed this. I presume it means that you'll have to register for the My EE (or whatever) online site at some point

LeifGR

Esqui wrote: »

I also noticed this. I presume it means that you'll have to register for the My EE (or whatever) online site at some point

I tried that. It tells me my number isn't valid for registering on EE. That makes sense, since my number isn't 4G and it states on the EE portal web site that is what the site is for, not "ordinary" T-Mobile or Orange numbers.

MikeWhite

I think I'll contact them via Twitter - they're normally pretty quick to reply on there.
Mike

Esqui

Found a solution on T-mobile forums - this message will also have removed the webtext function, so here's how to get it back:

"Anyway, log in to MyT-Mobile, go to #My Account Details and then #Manage Accounts. - Set main t-mobile number from the drop down and click update.
Log out and then back in and in my case 'Send Web Text' was back as an option."

LeifGR

Esqui wrote: »

Found a solution on T-mobile forums - this message will also have removed the webtext function, so here's how to get it back:

"Anyway, log in to MyT-Mobile, go to #My Account Details and then #Manage Accounts. - Set main t-mobile number from the drop down and click update.
Log out and then back in and in my case 'Send Web Text' was back as an option."

Did that. Webtext option returned (I hadn't noticed it was missing) but the weird error message is still there.

MikeWhite

LeifGR wrote: »

Did that. Webtext option returned (I hadn't noticed it was missing) but the weird error message is still there.

Same for me. On the t-mob twitter page they say
" There was an issue on My T-Mobile which is now resolved. Should be OK now."

Clearly not.

Mike