MSE News: Northern Rock pays £270m to 150,000 after gaffe

geeka

still no letter.............boo!

Sprintblue

Geeka,

just call them, then you will know one way or the other.

(as an aside any account starting 6319 = no refund

0845 608 0405

BaconandEggs

I have called them and they are not able to answer any specific relating to individual accounts (or give much useful information at all from what I gathered).

They also appear unable to access or provide information about specifics of old accounts (prior to NRAM). However, I've come across this before with them when claiming redemption fees - it tends to depend on who you speak to or what you're asking. Some people are able (or willing) to give the information quite easily, while others state that they cannot access old records.

Sprintblue

BaconandEggs,

I called them and had no problems in obtaining the information ... for me case closed. I was even told they had been trained on the matter ...

Maybe luck of the draw, I give my call handler 10/10 for clarity and understanding.

skemp1

I called and asked them about it, me and the wife took out a 125% mortgage in 2005, this included a loan for £12000 odd.

We redeemed it in 2007 when we changed mortgage provider.

The lady seemed a bit rushed but still got all my details and said I would get a letter sent through in the post. She kept saying that if I was eligible I would get a letter, but I've moved house since then so how would they know where to send the letter?

Anyway, still not sure if I qualify? She couldn't really say for sure.

rmart

skemp1 wrote: »

I called and asked them about it, me and the wife took out a 125% mortgage in 2005, this included a loan for £12000 odd.

We redeemed it in 2007 when we changed mortgage provider.

The lady seemed a bit rushed but still got all my details and said I would get a letter sent through in the post. She kept saying that if I was eligible I would get a letter, but I've moved house since then so how would they know where to send the letter?

Anyway, still not sure if I qualify? She couldn't really say for sure.

If you redeemed in in 07 you are not affected. It is from 2008 to 2012 (i think)

geeka

Ok will do, cheers. at least I know then!

Sprintblue wrote: »

Geeka,

just call them, then you will know one way or the other.

(as an aside any account starting 6319 = no refund

0845 608 0405

geeka

Hmmmm got someone who I think doesn't know the answers. She said only secured loans on a together mortgage were included, contrary to what is on the website

"
» Unsecured personal loan
» Unsecured personal loan linked to a Together Mortgage
» Unsecured personal loan that was originally linked to a Together Mortgage
» Secured personal loan
"
I'll wait for a letter and if I don;t hear anything by the new year ring them again.

geeka wrote: »

Ok will do, cheers. at least I know then!

funkyc27

Hi i have received a letter about this confusing statement, i do not have a 16 digit account number and still have my together mortgage!!
I am hoping when the next letters come about and if i am entitled to a refund i am planning on pushing for a cheque instead of it being taken from the balance!!

AngryDog

It's been a week since the letters were sent and I haven't got one .

I had a together mortgage that I took out in 2005.

Looks like I'm an unlucky one