Paypal wont listen to my proof and say i owe them

Southpark93

Right I recently posted my FUT ( Fifa ultimate team) on ebay at a start price of £550, then get a message of another ebay user to buy it for 500, so I accepted the deal and I gave him my paypal email to pay me the £500, need less to say it went in and I transferred it over to my Bank. I then went on the xbox to which we traded the Fifa Team, ( I recorded this whole trade for my protection). Then he asks if I have any FUT coins and players to buy which I did so we made a deal for them at
£35 which again he paid and then I transferred into my bank. All went smooth so off to bed I went

I wake up the next day to find that PAYPAL had 2 disputes against me for "transaction was made without the account holder’s knowledge or consent " and had reversed the money £535 back to him, not to mention I had 6 email off them saying the case was open and then closed within 9 minutes ? ( what happened to 7 days for a response ) which 2 of the email said I had responded when I never had ?

So basically I have a folder of the video for proof of trading the virtual item and him confirming he has it, the email and messages between us on ebay and the xbox , and paypal wont look at any of this....

So can anyone with a sense of justice help me out because , I work my bum off for my money and am not losing £535 and my Fifa team to this scammer

Also what legal action could i take against paypal for disregarding my proof in this dispute,

Jen_Jen1985

"virtual items" are not covered by paypal seller protection Im afraid, if you have the buyers name and address you may be able to take action against them.

Southpark93

Jen_Jen1985 wrote: »

"virtual items" are not covered by paypal seller protection Im afraid, if you have the buyers name and address you may be able to take action against them.

I know that virtual items are not covered but it doesn't stop there, even through all the foums and sites etc, people with physical goods have the same problem, and for paypal to neglect that virtual items are always sold and bought in the world is ridiculous!, even with 100% proof i traded they surely cant come to ME for the money, its not my fault that this persons account was hacked and used, paypal should pick up on that,

theonlywayisup

mckennal05 wrote: »

I know that virtual items are not covered but it doesn't stop there, even through all the foums and sites etc, people with physical goods have the same problem, and for paypal to neglect that virtual items are always sold and bought in the world is ridiculous!, even with 100% proof i traded they surely cant come to ME for the money, its not my fault that this persons account was hacked and used, paypal should pick up on that,

100% if nothing if the item is not covered. It isn't covered.

Southpark93

theonlywayisup wrote: »

100% if nothing if the item is not covered. It isn't covered.

Well paypal can want my £535 all they can because they are not getting it back, am only 19 and I work my bum off for my money so there not getting it no matter what,

Figures that the only honest person me gets the bad end , and the fraudster gets off free,

RainbowDrops

A fool and his money are easily parted.
If you're selling something for a substantial sum, you really ought to read up on the Ts&Cs before hand to make sure you're covered if it goes Pete Tong.

sistafromanothermista

I'm sure there is something you can do.
I feel really sorry for you TBH.
Try and contact paypal again. Could playstation/xbox not do anything?

theonlywayisup

mckennal05 wrote: »

Well paypal can want my £535 all they can because they are not getting it back, am only 19 and I work my bum off for my money so there not getting it no matter what,

Figures that the only honest person me gets the bad end , and the fraudster gets off free,

Well your argument is not with us, but will be with the debt collectors they send after you.

It is your problem, YOU didn't check before you sold.

If you had third party insurance on your car would you expect them to pay out when you hit a wall and wrote it off?

Southpark93

RainbowDrops wrote: »

A fool and his money are easily parted.
If you're selling something for a substantial sum, you really ought to read up on the Ts&Cs before hand to make sure you're covered if it goes Pete Tong.

Reading the Ts&Cs is just a pointless thing these days because most companies do not even follow their own ones. As paypay say i have 7 days to put forward my case when the dispute happened...but yet they opened and closed it in 9 minutes ? and disregard my video as proof, or even let me put forward a whole folder of proof i have?

sistafromanothermista wrote: »

I'm sure there is something you can do.
I feel really sorry for you TBH.
Try and contact paypal again. Could playstation/xbox not do anything?

Nothing xbox can do because its nothing to do with them in a sense, only thing i have is his profile on the xbox, but no doubt thats probably fake or gone now too

theonlywayisup

mckennal05 wrote: »

Reading the Ts&Cs is just a pointless thing these days because most companies do not even follow their own ones. As paypay say i have 7 days to put forward my case when the dispute happened...but yet they opened and closed it in 9 minutes ? and disregard my video as proof, or even let me put forward a whole folder of proof i have?



Nothing xbox can do because its nothing to do with them in a sense, only thing i have is his profile on the xbox, but no doubt thats probably fake or gone now too

Paypal closed it because there is no protection for the seller. So it is a paper exercise.

You did NOT have 7 days to respond because you are NOT and never were covered.

But you are 19, you will learn in time that T&C are very important.

Shellish

Sadly it seems you also made the transaction outwith eBay. Although like other posters have siad it probably would have made no difference anyway, virtual items cannot be covered. I sold a gift card once and the buyer wanted me to just email her the number, I wouldn't do it preferring to get physical proof of the card having been sent. Its a harsh lesson and I feel for you There are some nasty scammers in the world.