Better model supplied - now shop wants it back

Charliezoo

This is a bit crazy really. Did they have a photofit of the OP's face pinned on the wall with "If you see this man tell him we need that Xbox back" written underneath?

The whole thing sounds very dodgy - even if the OP does decide to take the Xbox back (which I wouldn't personally) then a complaint to head office would likely result in heads rolling anyway for the initial mistake and the unprofessional way it was handled.

jucee84

bluenoseam wrote: »

Hate to say this, but between the item being picked & you going out the door they have a minimum of TWO occasions where the item should be checked. Someone will get disciplined over it but they damned well deserve it.

The members of staff involved will be disciplined whether or not you return it, as they have made a mistake regardless.

Me personally I'd keep it, like it's been mentioned, if they sold you an inferior bundle they wouldn't be chasing you to give you the better bundle would they?

arcon5

jucee84 wrote: »

Me personally I'd keep it, like it's been mentioned, if they sold you an inferior bundle they wouldn't be chasing you to give you the better bundle would they?

So would I....

but lets not try and justify it with these kind of arguments... 2 wrongs don't make a right and all that.