Post office and proof of postage

paidinchickens

Can anyone help me please..

Last year I had two parcels go missing three weeks apart and RM coughed up for the first parcel but not the second as I had no proof of postage for the second as I sent it off to claim for the first that went missing.

I argued black and blue and five different people said that I should have individual proof of postage at the Post office and that they are there to provide me "the paying customer" with the service I require and in future make sure I have individual proof of postage.

My local PO refuses to do them and demands I fill out a bulk COP and when I relay the story they say they haven't go time to do them individually.

This got my back up a little as if I went for 20 recorded or Special next day they would have to do them individually.

All the other POs don't have a problem only my local.

I have rang the Post office customer service who sent a letter saying sorry for the inconvenience and here's 6 stamps, then forgot to put them in :rotfl:

Usual case of Royal mail and the Post office blaming each other, I don't care who is better at what I just want to post my stuff without any hassle.

On a more personal note

When I was telling one of the workers at the local PO about my missing cat the post mistress butted in and asked if I had tried the local Chinese. What a lovely lady!!

Mojo_Fones

paidinchickens wrote: »

When I was telling one of the workers at the local PO about my missing cat the post mistress butted in and asked if I had tried the local Chinese. What a lovely lady!!

I thought you were going to say "...the post mistress asked if I had proof of posting!"

soolin

Probably easier to just do a bulk one (download here ) before you go to the PO

http://www.royalmail.com/customer-service/certificate-posting

paidinchickens

This is my point last time the bulk one was sent off I never got it back and another parcel went missing and I couldn't claim for it.

macfly

You are allowed to send a photocopy. Those "five different people" are about as helpful as your local PO.

paidinchickens

macfly wrote: »

You are allowed to send a photocopy. Those "five different people" are about as helpful as your local PO.

They said "original" do you know where I can find this info please

George_Michael

macfly wrote: »

You are allowed to send a photocopy. Those "five different people" are about as helpful as your local PO.

Before attempting to make yourself look good, maybe you should check the facts first.

http://www.royalmail.com/sites/default/files/P58-Inland-final%20april%2012_0.pdf

The word in bold is how it appears on the claim form.

Original proof of posting, e.g. Post Office® receipt (certificate
of posting), On-Line postage receipt (stamped at Post Office®)or copy of Docket Book

chemical.galaxy

It also says original proof of value, however I made a lost item claim using the photocopy of a shop receipt because I had already sent the original receipt off with a previous lost item claim - what are the chances?! There must have been about 30 items on that receipt.
Both claims were successful - so a photocopy of a POP or a receipt can sometimes be accepted.

macfly

It's true that the form says that. Hasn't been changed for over a decade. However, to cope with ebay, the bulk certificate was introduced. When I ran my own Post Office, a group of us asked RM what use they were for the scenario of multiple losses, as you can fit 30 on it. The training manager for the North West advised that a photocopy would be accepted.
After selling up, I used this form to make about six claims in a year - all photocopied.
It would otherwise be a completely pointless form.

Goldiegirl

I use the bulk COP.

I've never yet had to make a claim, but I'll take a photocopy if I ever do have to claim.

porto_bello

Sorry, I think this is being overly complicated:

So long as you keep a photocopy/scan of the certificate, if you have to submit a second claim, send in the copy and refer the earlier claim (attaching copies of the details) as the reason why you can't supply the original twice.

Clearly the Post Office isn't going to decline a claim on the basis that the customer failed to supply the original certificate of postage - because it had already been previously supplied!