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Anybody had Sky HD Self Set Up issues?

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eggman Posts: 45 Forumite

5 December 2012 at 9:48PM in TV MoneySaving

Hi, I spoke to Sky a few weeks ago regarding an offer they had for a free HD Box. I was told set up would be free if I carried it myself which was very straight forward or £60 if an engineer had to install it.

Our original Sky box lead was damaged due to it having no slack. When sky+ was installed I wrongly assumed they would use new cables but instead just added 1 new one.

I mentioned to the call centre that I really needed someone to come out because the cabling was a bit of a mess. They told me I could go for the self set up and because the box was covered for 12 months I could ask an engineer to come out and fix the cabling at no extra charge.

Has anybody had any issues similar to this and is it indeed free of charge for an engineer to come out because it's the cabling rather than the box?

Thanks Ady

No reliance should be placed on the above.

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