Leaving VM...where do i stand.

Sempron

Hey guys,

Been wanting to leave Virgin media for quite a while due to their very poor customer support,Their prices (which are going up again soon) and their really bad equipment (Superhub)

Now where do i stand,because ive got the feeling they will say i can leave but will have to keep on paying until my contract is up...now the thing is,I don't think ive actually sighned anything with VM in regards to a contract!

Ive had this connection since the Telewest days,.then of course VM took over telewest and it all went downhill from there.

I have the internet connection only with them,and pay by Direct Debit.

thanks!

macman

You don't have to sign anything to be in a contract. You have used the service and paid them, therefore a contract clearly exists.
It depends if you have changed anything in your tariff/bundle in the last 12m or so, if so you may well be on a new 12m minimum term.
Bear in mind that with a cable service, you have nowhere else to go without having a BT-based landline installed or reconnected for ADSL broadband-there are no other cable providers.

Pikeyp

Apparently you can leave because of the price rise any time you like without penalty , it's in the T&C's!

macman

Only if you reject the increase within the required timescale.

dave_dph

If you're not happy with the wireless performance of the superhub you can set it into modem mode and use your own router. It's exactly what I have done, using my D-Link 615 router flashed with DD-WRT firmware; excellent performance.