Who's responsible for delivery?

plumface

PHVideo wrote: »

yes i arranged Hermes through Parcel 2 go. was a good bit cheaper than other delivery options (well more expensive now my parcel has gone missing and i cop the loss):mad:

If you paid for and arranged the courier then contact them.(or parcels 2go in your case...good luck!)
After all they must have tracking of it to 'somewhere'.

shaun_from_Africa

plumface wrote: »

Obviously i dont understand,please can you explain then.
You have a "statutory legal right" yet paypal can 'overide' this with their own "protection policies" which appear to go against your legal rights.:cool:
Scenario:-
Buyer pays for item with paypal,arranges courier for collection with agreement from seller.
Buyer 'signs' document agreeing to 'taking ownership' of property (or whatever it is called in SOGA)
Courier collects.
2 weeks later buyer opens INR case.
Seller cannot prove delivery.
Paypal not interested in 'ownership'.
Seller refunds buyer.
How is this " protection offered by paypal policies are in addition to, and not instead of your statutory rights?"

It is in addition to and not instead of your statutory rights because whatever paypal do, you still have the right to take legal action against the buyer.
Paypal policies do not override nor stop you enforcing rights granted by UK legislation.

It is no different to winning a paypal dispute for goods not as described and then being expected to pay to return the goods to a business seller.
Legally, this seller should pay for the return costs (or collect them at their own expense), but as paypal are not a law enforcement agency they can't make a seller pay for this.
The buyer then has the option to take legal action against the seller who has not abided by consumer trading legislation.

plumface

Thanks shaun from Africa,i understand now!

PHVideo

plumface wrote: »

If you paid for and arranged the courier then contact them.(or parcels 2go in your case...good luck!)
After all they must have tracking of it to 'somewhere'.

P2G wont talk to me, crying Data Protection laws, even though i booked it, they are saying their contract is with the sender

PHVideo

Credit card company has agreed to open a case to determine if the seller actually handed the parcel to the courior,

I can't find any proof it was actually handed over.