E2save....auto Cash Back Problem

abid_rq

hi.. i take a mobile deal from e2save in june 2006 and according to terms i should get my auto cash back after two months which is still not received.i call them many many time on 0845 number which take more than half my free min and every time i got new promise but not my money do you guys have any idea what shall i do next because i am going to finish this contract in two months time.any help in this regard.

loving_taurian

Firstly you dont have to ring up the 0845 number .. here,s the local number 02088965000 this is the number for carphonewarehouse switchboard once connected ask them to transfer you to e2save cs ..


secondly about ur cashback just ring up the above number and just ask for customer services not e2save but the cpw's CS and ask them where is my cash back ..

hope it helps

abid_rq

thx for your reply called there and ended up on a new date they say this time it will be send in next 30 days and when i told him i am planing to file a claim unless otherwise i get all my money in 30 days.the customer services agent reply me back do as you wish and put the phone off......i am so disturb and hopeless ?????????????????

B11ME

Call their direct line

01509 615993


They deal with it and send it off straight away.

deklan99

I've had the same problem and just got my "automatic cashback" two months overdue and many phonecalls later including the 01509 number who couldn't help. Was promised faithully that the cheque was in the system 6 weeks ago and only by following TREVORCOLMAN'S advice on another thread did I get my money.
Write to :
Charles Dunstone
Chief Executive Officer
The Carphone Warehouse
1 Portal Way
London
W3 6RS
giving all your details and threaten legal action: my cheque appeared within a week with no reference to my problems. Can't link to original thread but its entitled e2save problem(merged threads).

fraz41

i had a similar problem with onestopphoneshop but finally got the 'auto-chequeback' after writing and advising that i would be taking action against them if this didn't arrive within 14 days.