Dispute with Orange over data roaming charges

Nick83

Hi everyone
I'm currently locked in a dispute with Orange over extortionate bill for data roaming and wondered if anyone here has experienced something similar.
I signed up for a data bundle before leaving the UK with the understanding that I would receive a text message alerting me when I had reached my limit. No message ever arrived and I even called Orange whilst abroad to double check this and was once again told an alert would be sent.
Has anyone else been told the same thing or received a message to that effect?
Thanks.

thatsean

Where did you go to? What are the Ts and Cs around the bundle - ie, did they tell you that if you don't get the text you still pay the bill?

Browse the forum - Orange are a nightmare with data charges it would seem, though I've had no personal experience.

albionrovers

http://www.bbc.co.uk/news/uk-wales-south-west-wales-20567165

boliston

albionrovers wrote: »

http://www.bbc.co.uk/news/uk-wales-south-west-wales-20567165

Interestingly I don't think this story makes any mention of "roaming" - looks like these are just regular data charges accrued whist in the UK.

Orange cunningly price their data bundles quite reasonably at about 1p per MB (it costs me £12 each time I purchase a 1GB data bundle on PAYG), yet if you ever make the mistake of allowing a bundle to run out they suddenly start charging £650 per GB instead of £12!

They even market the bundle as "save £638" to make it sound like a total bargain.