debenhams return to store procedure help pls

snagglepuss16

apologies if this is in the wrong place
i have ordered some items from debenhams online, but will have to return some items, as im going near a store on tuesday i will return them there, im just wondering how it will work as the card used is in my husbands name and i will be on my own, will they look at the card or will i just need to put it in the machine? thanks for any help

balmk

Hi

They shouldn't even see the card, though they may ask you to confirm the last 4 digits - they will ask you to put it in the card-reader, enter the PIN, and then refund your money.

However, there are risks associated with using a card that is not yours as it is against card issuers T's and C's to disclose your PIN to anyone.

mcduff16

In my experience they have always asked for the card that was used to place the order and also they have checked if the card number is the same as the one on the order (one time they even rang up head office to check).

miduck

Be aware that not all online brands can be returned to store - best to check the website first.

arcon5

balmk wrote: »

Hi

They shouldn't even see the card, though they may ask you to confirm the last 4 digits - they will ask you to put it in the card-reader, enter the PIN, and then refund your money.

However, there are risks associated with using a card that is not yours as it is against card issuers T's and C's to disclose your PIN to anyone.

Not much of a risk... I doubt Debenhams will report back to the bank about it. If anything they'll just tell op the partner needs to be present.

Banks aren't daft (contrary to popular belief), they will know parts use each others card - the terms are more likely there to protect them in case of fraud or something to get them out of paying out on it.

SuperHan

It depends who serves you... They're not supposed to refund if the card isn't yours (if they even spot that), but I'm guilty of just processing a refund to a card with "Mr" on the front when presented by a woman. It depends how pedantic the person issuing the refund is I guess.

arcon5

To be honest, where the card number matches that used to pay for the goods and the transaction is a refund the risk is very low anyway.

snagglepuss16

thanks everyone. will just play dumb lol wish me luck

Felicity

Debenhams are a really odd company with regards to returns as they have different returns addresses for different lines they stock.

I have returned to store in the past and all they will do with some brands is post them back for you and then your money is refunded once received back at the warehouse. All very odd.

They didn't even have a system to provide a receipt for me to say I had returned them so I had to ask the store manager to manually write me one.

BargainMad_3

Their procedure for items reduced more than 50% is to refund the amount onto a gift card so the payment card might not even come into it.

Valli

BargainMad wrote: »

Their procedure for items reduced more than 50% is to refund the amount onto a gift card so the payment card might not even come into it.

But as these were online purchases then DSR's come into play; OP should get a full refund.

Debenham's procedure is overridden by DSRs.