AA Emergency Response (boiler cover)

jonewer

Its a Baxi Solo, the gas valve was knackered.

Baxi Solo's are not exactly uncommon. Seriously, if you take your car to the garage they can normally get their hands on the spares within a couple of hours, or next day at the most.

It takes 80 hours and counting to get a spare? Are they making a new one? In Australia?

Its a pile of balls. I call to chase it up and they say they'll call back within the hour...... 4 hours later and guess if they've called?

Absolute rip-off. Dont give any money to these people.

ollski

Expect subbie is charging AA for a dealer purchase but obtaining one of dubious origin from ebay for a fraction of the price!....only guessing though.

jonewer

Now they're saying its beyond economical repair (note that they didnt call me back, I called them back).

3 days after they said its the gas valve.

I googled the gas valve and they're £82.

Let me guess, they're going to quote me £5k to replace the boiler.

ihateyes

jonewer wrote: »

Now they're saying its beyond economical repair (note that they didnt call me back, I called them back).

3 days after they said its the gas valve.

I googled the gas valve and they're £82.

Let me guess, they're going to quote me £5k to replace the boiler.

more like a cop out.....

techspec

AA have been great for me. I called them at 2am Last new years day and and they had it fixed by 11am - just in time for the pub opening (i was going there to get warm, i didn't know it would be fixed ).

At least they give you £250 towards a new boiler

ihateyes

techspec wrote: »

At least they give you £250 towards a new boiler

so so a new heat exchanger + fitting cost £400....

sorry sir its beyond economical repair.... heres £250.

They just saved £150, you now have to pay the £150 to fix it


cop out again!!

jonewer

ihateyes wrote: »

so so a new heat exchanger + fitting cost £400....

sorry sir its beyond economical repair.... heres £250.

They just saved £150, you now have to pay the £150 to fix it


cop out again!!

It was 4 days between the reporting it and them saying its BER. I reckon it was about to start hitting some performance target so they decided to s**t-can it.

jonewer

Indie gas fitter came in today. Totally repairable.

Suh-prise suh-fikin-prise.

ihateyes

now complain to the AA... how much did it cost?

The_AA_Company_Representative

Hello Jonewer, there are a number of points raised in your post that we would very much like to discuss with you. Please could you email into us, our address is [EMAIL="chat@theaa.com"]chat@theaa.com[/EMAIL] and title your email Reference FOR26970. We look forward to hearing from you. The AA