Major problems with Vodafone customer service

Vodafone

Hi McClane54, witzend2 and Tiptopp,

It's disappointing to read about the dissatisfaction which you've expressed about the level of service you've received from us.

If you'd like me to assist you further could you email me with the relevant details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches us could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

cooking-mama wrote: »

I had an ongoing problem with Vodafone,from July until November,basically was offered a £25 a month contract when upgrading over the phone...ended up paying £32 a month...customer services lied about tracing my call,lied about dealing with it and told me I would just have to pay £32 monthly as I had no written proof of the £25 deal,Emailing them still got useless foreign replies....anyhow my daughter commented on their Twitter page( dunno how she did this I " don't do twitter" ) ...result within the week,after only 2 Emails to their twitter account they had traced my recorded phone call confirming £25 monthly deal,got overpaid Monet refunded and monthly cost reduced,might be worth trying Vodafone on Twitter if not having any success anywhere else...worked for me.x

Hi cooking-mama,

Whilst it took a while to get a resolution here it's great to see that my colleagues on Twitter were able to get matters sorted for you.

Kind regards,

Lee

Web Relations Team

Vodafone UK