Router question

Nickynoo1

oh it also says this problem occured because the network did not assign a network address to the computer

Jzpop

Two more possibilities spring to mind....

1. You have a static IP address on your laptop

2. You have a software firewall blocking what the laptop sees as a new connection.

To solve 1. - Right-click the network connection on the laptop, select properties, scroll down the list of network protocols until you get to the (usually) bottom one which is called 'Internet Protocol (TCP/IP)'. Click on it once to select it (turns blue), then click the Properties button. On the new window which appears, make sure that 'obtain an IP address automatically' is selected.

To solve 2. - either disable any firewall programs that you know you have installed, such as McAfee or Norton internet security suite or ZoneAlarm, or disable the Windows firewall (Start > Control Panel > Security Centre)

Nickynoo1

'obtain an IP address automatically' Yes this is checked.

disable the Windows firewall - This is off
-
disable any firewall programs - I have norton, so will try again tomorrow with this off.

BexTech

Nickynoo1 wrote: »

'obtain an IP address automatically' Yes this is checked.

disable the Windows firewall - This is off
-
disable any firewall programs - I have norton, so will try again tomorrow with this off.

Norton can be a pain at times.

But also make sure each time you swap from direct to modem, direct to stb and then via router, you make sure every thing is completely switched off and then turn on in order.

Nickynoo1

Well i was visiting my mum so i thought i'd take along my lap top. I've plugged into her bt internet connection without turning off Norton and am connected. So now I know its not my lappy that has a problem. Although in the local area connection status it still gives the ip address at 192.....etc. i thought that would change.

So it can only be virgin network....bet they wont believe me tho.

Nickynoo1

oh and i'm now getting speeds of around 1900 k/bp. Is that about right?

BexTech

Nickynoo1 wrote: »

Well i was visiting my mum so i thought i'd take along my lap top. I've plugged into her bt internet connection without turning off Norton and am connected. So now I know its not my lappy that has a problem. Although in the local area connection status it still gives the ip address at 192.....etc. i thought that would change.

So it can only be virgin network....bet they wont believe me tho.

Sounds like you are connecting to her BT internet service using a router. Hence the IP address in the 192 range as many routers use this range by default.

Jzpop

I'm sorry, but I disagree with 'So now I know its not my lappy that has a problem'. Norton can be incredibly temperamental when deciding what it should and shouldn't block. I still think that you need to try it at home.

The 192.168.xxx.xxx range of IP addresses are reserved for home users - it is no surprise that your IP address didn't change, as most home users have LAN IP addresses of 192.168.1.x or 192.168.2.x.

As for the speed - 'is that about right' depends entirely on what speed you are paying for. If you are paying for 2Mb, then it is right. If you are paying for 10Mb, it is too slow.

BTW are you now saying that you are getting 1900Kb/s (about 2Mb/s) at home, with Virgin? Does this mean your problem is solved?

Nickynoo1

Right, i've just come home. Turned off the modem, turned off laptop. Plugged cable straight into laptop. Turned on modem, when stable turned on laptop. Turned off norton.

Still no or connection!

Just done a speed test and is 1582 kb/s.

Maybe i should just live with it. Thanks for all your help so far.

jamesd

Virgin may have locked their system to only let you get connected from a single MAC address, the one assigned to your router. You might note down the MAC address on your laptop and change it to the one on the router next time you try to connect from the laptop.

The MAC address will be in network card properties on the laptop. Not all network cards let you change the MAC address. Don't have two or more things (routers, computers) on your local setup connected with the same MAC address at the same time.

1900 kbytes per second is fine for a 2 megabits per second connection. Roughly, divide the number of megabits by ten to get the approximate megabytes per second you can expect after overhead.