PAYG Vodaphone repair

grumpycrab

I knew this was going to be difficult... I have a Vodaphone PAYG (using with a contract sim but not relevant). Bought at Tesco Direct 6 months ago. A Vodaphone s/w update yesterday has killed the phone (error message about signature invalid... tried all button combinations...). I have to take the battery out to shut it down.

- Went to Voda shop - said go to where it was purchased.
- Went to Tesco Direct - said ring Mobile Support
- Mobile Support said I need a "reset" from Voda 191 (which I cannot dial)
- Found a freephone number for Voda. Said I need to talk to manufacture (Huawei in this case) or Voda PAYG support
-Voda PAYG confirmed my SIM and IMEI(?) were all valid and said -they cannot do resets- must take it to a Voda shop

Back to square one. My guess is the retailer (Tesco) are responsible for fixing this. Any suggestions?

Buzby

The retailer is ultimately responsible - but has to be the branch or department you bought if from, not any generically branded outlet.

grumpycrab

Buzby wrote: »

The retailer is ultimately responsible - but has to be the branch or department you bought if from, not any generically branded outlet.

"Tesco Direct" it is then. Now, let's see the best way to tackle this lot.