virgin have been taking two direct debits, compensation?

macman

Do I detect a teeny note of sarcasm there? The obvious parallel to draw here is that people 'shouldn't' walk into your house and take your things, just because you happen to leave them in possession of a key. But the possibility still exists.
Leaving a DD operational on an account that you believe you have closed is no different-it's basic security and common sense to cancel it.

Miss_Havisham

isn't it always the same. OP wants us all to agree with him/her, take the side of the little guy against the big bad corporation. When we point out the mechanics and responsibilities of the situation the OP gets sarky & irritates the posters who were trying to help.

seeesh. this was the first thread I opened this morning, can't be !!!!!d with any others now. logging off :wave::wave:


Miss H

AmboMan_3

If I ran a business and accidentally drew £157 out of a customers bank account when they had cancelled their services, then I would certainly be making a goodwill gesture in addition to a full refund. Whether that's a cash payment or a free upgrade on their package, is up to the supplier. I would be expected to refund potentially £50 in bank charges if it had resulted in a number of the customers other payments being rejected, so why as a business should I be 'better off' so to speak, just become the customer is good with money and doesn't let their bank balance drop to £0?

I don't think the OP is being unreasonable, and he has already explained that there weren't two separate direct debits set up, so he couldn't have cancelled it, as they were taking 2 payments a month on the same DD mandate. Cancelling it would have resulted in non-payment of his current service.

Should he have checked his bank statements more often? Possibly. But it is the company's role to ensure they only take the payments that are genuinely due.

benm1

Miss_Havisham wrote: »

isn't it always the same. OP wants us all to agree with him/her, take the side of the little guy against the big bad corporation. When we point out the mechanics and responsibilities of the situation the OP gets sarky & irritates the posters who were trying to help.

seeesh. this was the first thread I opened this morning, can't be !!!!!d with any others now. logging off :wave::wave:


Miss H

I don't want anyone to agree with me. It's all about tone. Abrupt answers indicating that the small print in agreements puts the responsibility with the consumer and that everyone should be aware this aren't that helpful. Answers pointing this out and saying you can try for a bit of reasonable compensation are. Obviously I didn't know about this legislation. Virgin could have been more helpful (they still havnt made the refund) and actually the people trying to help were very helpful and I thank them for that. Individuals who are incredulous that I would like a bit of compensation are not helpful. It's common business sense to acknowledge an error and try to make reparations to keep customers happy. I hope you found something nice to do after logging off Havisham.