Another Excel parking fine

Frantastic18

Hello, Ive read the fantastically helpful thread on here about Excel but I'm afraid before I did I made a school boy error and replied to Excel.
I parking in the Excel car park for the very first time, bought a ticket and displayed it. However the ticket blew over when I closed the door and so I came back to the a notice.
The following day I scanned in my ticket and emailed it to them. They replied accepting I had a ticket but told me I would need to pay a £10 admin fee.
At no point did refuse to pay anything but I asked them to send me the legal grounds they had for requesting I pay a £10 admin fee since they accepted a I had a valid ticket
They have not answered this question but not have decided my 'appeal' had failed and I need to pay £60 again.

Obviously I don't want to pay this, and I know everyone on here says ignore all correspondence but since I've been in touch with them does this advice still stand?

Many thanks in advance
Fran

taffy056

Didn't you know that Excel are banned from accessing the dvla for your address details for gross misconduct? If you have not given them your address don't its that simple. If you have supplied ignore them, who the hell do they think they are? They concede you have bought a ticket, yet they want to be paid again, this will never ever ever ever go to court, if you want to reply to them, just tell them this.

Dear Excel,

Thank you for the reply, I will not accept your offer to pay an admin fee, as you have written to me accepting that I have paid the monies for parking. I demand therefore that you either drop this matter immediately or send me to the Popla code for appealing independently, just don't forget to pay the £32.40 for doing that.

Loves and kisses

Coupon-mad

I presume you only gave them an email address? You didn't hand a BANNED PPC like Excel your name and address on a plate did you?

Frantastic18

I'm really sorry. I did give them my name and address. I was Green and naive.
Attached to the letter they have sent me today is the POPLA code.
Does any of this make a difference.
Has my stupidity just cost me £60? Or do I just ignore everything ?

Coupon-mad

Frantastic18 wrote: »

I'm really sorry. I did give them my name and address. I was Green and naive.
Attached to the letter they have sent me today is the POPLA code.
Does any of this make a difference.
Has my stupidity just cost me £60? Or do I just ignore everything ?

Neither. Use the POPLA code to cost them money, please search the forum to read about this. Draft your appeal here first and ask for help.

Then you can ignore them if the fake PCN is not cancelled. There's no comeback on you.

Sorry but they must have laughed their heads off when they actually got a name and address when they are banned by the DVLA.

Frantastic18

Thanks for your help and advice. I'll do that tomorrow.
So for being dim. I know now not to disclose my name and address

Coupon-mad

Frantastic18 wrote: »

Thanks for your help and advice. I'll do that tomorrow.
So for being dim. I know now not to disclose my name and address

You live and learn and at least you didn't pay them! :T

trets77

At least you did not pay them.

If this is not upheld by POPLA appeal you have to wonder what will be.

Appeal it through POPLA.

They have already admitted that you have a valid ticket. Add this to the other huge legal hurdles they would have to overcome in court and it is a no brainer.

DO NOT PAY.

Make them pay for the POPLA.

BASFORDLAD

Definately appeal through popla

Before you do,send a private message to a user called bargepole

Explain what you have done and he i am sure will kindly word the appeal you can then send to popla

The_Slithy_Tove

Frantastic18 wrote: »

The following day I scanned in my ticket and emailed it to them. They replied accepting I had a ticket but told me I would need to pay a £10 admin fee.

Now you are getting an understanding of how these people work, you'll realise that this arbitrary admin fee (did they actually say what it's for, i.e. what would be different by paying it) is just another way to fleece money out of the mugs who are stupid enough to pay. Be thankful you're not one of them.

Frantastic18

I think that's what annoyed me more. I only asked a question, my reasoning was if you accepted I have a valid ticket then on what legal grounds are you able to charge me an admin fee?
No, I didn't get a reply just sorry our goodwill gesture of £10 no longer stands and your 'appeal' has failed so you owe us £60.

So its almost as if it's £10 for paying to park correctly and £60 for asking a question but because we can't answe it ( maybe because they don't have legal grounds) we now want £60.

That really hit a nerve.