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BT robbing me

2»

Comments

  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Ottersteve,

    I would like to take a look at your recent order to see why your were charged for the Hub. Please could you send me in your details using the link below?

    http://bt.custhelp.com/app/contact_email/c/4950

    Thanks

    Paddy
    “Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • yangptangkipperbang
    yangptangkipperbang Posts: 1,811 Forumite
    DUTR wrote: »
    I'm sure there is a reasonable explanation for your episode , does not make BT robbers


    Yes - the extra money is probably "compo" for the libellous comments made by the OP about BT :rotfl::rotfl:
  • ottersteve
    ottersteve Posts: 7 Forumite
    This is why I smell BS (from you)

    Message to DUTR

    BT have just contacted me and admitted THEIR error. They have agreed to refund me in full and i am now happy.

    The only BS you can smell is your own.
  • ottersteve
    ottersteve Posts: 7 Forumite
    BT_company_representative wrote: »
    Hi Ottersteve,

    I would like to take a look at your recent order to see why your were charged for the Hub. Please could you send me in your details using the link below?

    Thanks

    Paddy

    If it is you have to thank for resolving this issue then you have my gratitude.
  • yangptangkipperbang
    yangptangkipperbang Posts: 1,811 Forumite
    ottersteve wrote: »
    BT have just contacted me and admitted THEIR error.

    So their error was not actually a "robbery" then ?
  • DUTR
    DUTR Posts: 12,958 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    ottersteve wrote: »
    Message to DUTR

    BT have just contacted me and admitted THEIR error. They have agreed to refund me in full and i am now happy.

    The only BS you can smell is your own.

    BT has contacted you and advised that they will look into the matter is what I read.
    The title of the thread is BT is robbing me, which I disagreed with from the off! So only you were giving BS, but as long as it is resolved now, I'm sure you won't apologise for your slander in the thread title though ;)
  • Sinsin123
    Sinsin123 Posts: 1 Newbie
    BT_company_representative wrote: »
    Hi Ottersteve,

    I would like to take a look at your recent order to see why your were charged for the Hub. Please could you send me in your details using the link below?


    Thanks

    Paddy

    Hi, I see you said that you can help with people who have complaints against BT but I could not send a private message. Please tell me how I can contact you.
  • Browntoa
    Browntoa Posts: 49,619 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Contact details are in their profile

    Locking this thread as resolved
    Ex forum ambassador

    Long term forum member
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