Seller says no paypal funds for refund

Heliflyguy

porto_bello wrote: »

Come off it! You have lost nothing. However, in contrast, the seller has lost:

• The value of the item
• The value of the shipping

In addition, you are seeking to cost them:

• The value of their eBay selling fees.
• And damage their account with a negative feedback.
• And no doubt damaging DSRs.

I'd say that sort of conduct was pretty malicious.



I note from another thread on MSE that recently, eBay have begun taking remedial action against those buyers who are bouncing from seller to seller, inflicting damage.

What!!!!!
None of the problems have been down to me any loss is down to the seller not packing the item very well at all maybe they should have noted collect plus packing guide.
How dare you acuse me of costing the seller their fees, I expect there are many honest and decent sellers out there who accept that there has been a problem but their fees are still due.
I consider my time as something, whats that worth.
I came here to get a balanced view of the situtation your jugmental and scathing attack is not wanted or needed and for your information in 7 years of selling and buying on ebay I have only had to leave 1 negative the other 279 have been positive.
Thats why I asked the question......
Thanks to those who have helped, Ive made my mind up, its (nearly) Christmas after all.

Crowqueen

Actually - OP has lost time, been inconvenienced, had to ask for their money back, initially been told they'd have to wait a week to get their money back. I'm not surprised they feel annoyed.

It's a loss because someone didn't package something properly. I can understand why they are disappointed. I waited two weeks for a book once that didn't turn up, so I had to go and look for it again from another seller and wait longer to get what I actually wanted to read. It was a waste of my time. However, since the seller was helpful and refunded without a problem, I didn't leave any feedback in the end, since it was not a positive experience (and I didn't want to self-incriminate with INR) but not a neutral or negative one.

Merely being back at square one after a refund due to the seller's lack of care is not a particularly positive experience, even if they made good afterwards. eBay is a complete minefield to buy from, the risk of something turning up broken or damaged or whatever in the post is quite high (even when there's not much that could go wrong, such as the person who deliberately broke a model I bought to get it into a large letter so he could pocket the difference in postage). Thinking it is not a loss to receive a damaged item is rubbish; I daresay it's part of the problem rather than part of the solution to say to buyers in this situation that they have 'lost nothing'.

However, the seller did solve the problem when asked to.

Contains_Mild_Peril

Crowqueen wrote: »

I know you are disappointed with the item, but you could e.g. leave a neutral 'Item arrived broken, poorly packed but seller was helpful' - but I would actually leave a pos, mark 2 or 3 for item description, 5 for comms, and whatever you feel about dispatch and P&P. I would only leave non-positive feedback if I was forced to go to a dispute. Otherwise I will use the DSRs to express mild disappointment.

:eek:There is a HUGE difference between giving someone 2 stars and giving them 3. If a small minority of customers leave 3 stars, it will affect the average but isn't necessarily a major disaster. Ratings of 1 or 2 stars are entirely different: 4 of those in one year can be enough to get a seller's account restricted even if their averages are good and their feedback 100% positive. Star ratings are optional anyway: if a buyer feels that none of the ratings are appropriate (as in a case like this, where the description may have been completely accurate at the time of listing and posting but was not an accurate description of the item received) it's perfectly acceptable to omit the DSRs.
I also don't think there's anything at all dishonest about agreeing to a cancellation. The buyer does not have the item they paid for and has accepted a refund. I don't see how that would fall outside the definition of cancelled.

Crowqueen

There's a difference, yes. I suppose it boils down to:

- whether the seller has deliberately damaged/broken the item (like the model I recently had which had been broken off the pictured base to get it into a large letter so the seller could cream off half the postage).
- whether they sorted out the issue properly when it was raised with them.
- whether it's obvious that they made a rare mistake or whether they have had this issue in the past and should have realised by no their packaging was inadequate.

Buyers owe no loyalty to a seller's ability to sell. If the seller wants to attract better ratings or be given the benefit of the doubt they need to take note of where they have made mistakes and put them right.

FWIW, if OP's seller has had this before, then they should really have taken note of the need to pack properly and sorted it out. If the negs are for other reasons, I'd be more inclined to accept that they are on the learning curve and just making a few errors. That would affect my rating and whether I was inclined to leave a 2 and therefore actively contribute to the decline of their account or leave a 3 and essentially give them the benefit of the doubt. I make a huge effort to learn from the mistakes I've made in the past. I don't think it's unreasonable to expect other sellers to do the same.

But I am never guided by whether I think the seller will or will not lose their account from my rating. I probably will not buy from them again so don't altogether care. It is not my job to prop them up.