Orange Racoon data allowance gone?

Eliza_2

I've just been checking back over my recent bills and see that I'm suddenly not getting any data allowance on the sim only Racoon contract. In Oct I had inclusive 500mb but since then I'm being billed for every kb which I didn't realise and have run up horrible bills.

Have I missed something (I can't see any discussion on here) or is this likely to be a mistake? I'll get onto them tomorrow for an explanation but wondered if it's a change in contract - I can't find any notification from them that this would be removed from the contract though. I've just realised I've also lost my texts allowance and suddenly have unlimited landline calls (previously 200 mins) which is no good to me as there's hardly any signal for miles around and really I only use my phone for texting and internet.

Thanks if anyone can shed any light - maybe I've missed something from them explaining that they've changed my contract.

sdduk

I think you need to ring them up because they don't do the Racoon Contract anymore its PayAsUgo now just had a look on the Orange Website.

Eliza_2

Thank you, yes I saw that the Racoon plan I signed up for is no longer in existence. I'll ring later when I have a few hours spare - at least I now know it's more likely to be a mistake than a change of plan, as nobody else has had this problem.

Liz

oopsadaisydoddle

Not 100% sure but I don't think Racoon ever came with inclusive data. It may be that you were given a free promotional bundle tha has expired now?

Could that be it?

If Racoon ever did have data as standard within the package then that can't change - that's what makes me think you've had a free add on.