XFactor Ticket Win...Advice needed please

littlemiss45

I have also had a call today to tell me I have won 2 tickets to the X Factor Final, from this thread

https://forums.moneysavingexpert.com/discussion/4201861


There is now no hotel offered in the package, I'm wondering if when they realised that central Manchester hotels were tripling/quadrupling their prices for the Final night, they changed it as they would have needed to book 25 rooms.....at £2-300 a night :eek:)

I did manage to find a room at the airport hotel for £43. will just need to hop on a train to Manchester Central.
I haven't been comping long so unsure exactly what companies can/can't do about changing prizes.
My question is this...Is it worth writing a polite letter to Superdrug asking if they would consider re-imbursing me :o:o

I'm not too worried about paying if it's not worth asking Superdrug, as I'm chuffed and very grateful to win the tickets , just wondered if it's worth a cheeky letter :p:p


Hope someone with experience can offer advice please?

LutonGirl

Have I understood correctly? The original prize as advertised included accommodation but now you've won, you've just been offered tickets to the show? You could try your cheeky letter, if you don't ask , you don't get but I found this on a compers website...

What if my prize isn’t what was advertised?
Have you got a copy of the competition details, or a link? If the link has gone you could try googling the details to see if Google has a cached version of the site. Take a screen grab so you have all the information. Email the promoter with a link to the original prize details and politely explain that what you’ve received isn’t what was originally specified. Only if you don’t receive a reply via email, should you consider venting on their Facebook page or on Twitter. it’s an easy option to take your gripe straight to public forums, but most companies are friendly and will be happy to help, particularly if it’s a problem that can be settled privately! Be careful with venting on Facebook, be too aggressive and it may work to your disadvantage. If you still have no joy, you can take your complaint to the IPM or ASA.

Contact details for the Institute of Promotional Marketing (IPM) and the Advertising Standards Authority (ASA) are on this page http://www.theprizefinder.com/blog/2012/03/09/comping-questions-when-things-go-wrong

Good luck, let us know what happens!

softpad

Here's a copy of the actual competition TC from their website. It clearly says accommodation is included I would not do a cheeky letter I would personally call them up and want them to sort out accommodation as promised, I wouldn't be staying in a budget airport hotel. Just my thoughts xx


Back
Win Tickets to The X Factor Final With Unilever


Competition expires on 23:59 GMT on 30/10/2012
Win one of 25 pairs of The X Factor Live Final tickets plus one night’s accommodation.


7


Competition has now closed...

Terms & Conditions Open to UK residents aged 18 or over except employees of the Promoter, their families, agents or anyone professionally connected with the promotion.
To enter, go to www.superdrug.c om/page/unileverxfactor correctly answer the question and fill in the details required. All required details must be completed to be eligible for entry.
No applications from agents, third parties, organised groups or applications automatically generated by computer will be accepted. No incomplete, or corrupted entries will be accepted. Entries will only be accepted if they comply with all entry instructions.
Closing date for receipt of entries is 23:59 GMT on 30/10/2012

Promotion limited to one entry per person. No entrant may win more than one prize. Responsibility is not accepted for entries lost, damaged or delayed as a result of any network, computer hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt. There are 25 prizes to be won each comprising a pair of tickets to The X Factor Live Final in Manchester on the 8 or 9th December 2012. The exact location, date and time is to be determined by the Promoter and confirmed at a later date. Winners will be responsible for providing their own transport to and from the venue and any other costs associated with accepting the prize. The prizes are non transferable and no cash alternative will be available. The prize will be subject to any other terms & conditions of the organiser of the event, which will be confirmed to the winners prior to the event

The first 25 entries drawn at random by a computer program under supervision of an independent adjudicator from all valid entries who have answered the question correctly will each win a prize. The prize include; 2 x X Factor live final tickets and one night bed and breakfast in a three star hotel in Manchester. In the event of any dispute the decision of the Promoter is final. In the event of unforeseen circumstances the Promoter reserves the right to substitute the prize for an alternative of equal or greater value. No correspondence will be entered into.

The winners will be notified by email within 14 days of the closing date. The winners must claim their prize within 14 days of the notification. If the prize is unclaimed after this time, it will lapse and the Promoter reserves the right to offer the unclaimed prize to a substitute winner selected in accordance with the promotion rules.

The winners may be required to participate in publicity arising from this promotion.

Winners’ guests must be aged 12years and over, and accompanied by an adult, to attend The X Factor Live Final. Children under the age of 12 will not be admitted to the venue. All winners and their guests must provide proof of identity to the venue to verify identity and age on the day. Anybody failing to bring ID matching the name on their E- Confirmation as issued by the event organiser will not be admitted to the venue.

By entering the promotion, all entrants will be deemed to have accepted and be bound by the rules and consent to the transfer of their personal data to the Data Controller for the purposes of the administration of this promotion and any other purposes to which the entrant has consented. All entry instructions form part of the rules.

These terms and conditions and any issues or disputes which may arise out of or in connection with these terms and conditions (whether such disputes or issues are contractual or non- contractual in nature, such as claims in tort, for breach of statute or regulation or otherwise) shall be governed by and construed in accordance with English law. Entrants hereby irrevocably submit to the exclusive jurisdiction of the English courts to settle any such dispute or issues.

littlemiss45

Thankyou, I will phone them tomorrow

littlemiss45

LutonGirl wrote: »

What if my prize isn’t what was advertised?
Have you got a copy of the competition details, or a link? If the link has gone you could try googling the details to see if Google has a cached version of the site. Take a screen grab so you have all the information. Email the promoter with a link to the original prize details and politely explain that what you’ve received isn’t what was originally specified. Only if you don’t receive a reply via email, should you consider venting on their Facebook page or on Twitter. it’s an easy option to take your gripe straight to public forums, but most companies are friendly and will be happy to help, particularly if it’s a problem that can be settled privately! Be careful with venting on Facebook, be too aggressive and it may work to your disadvantage. If you still have no joy, you can take your complaint to the IPM or ASA.

Contact details for the Institute of Promotional Marketing (IPM) and the Advertising Standards Authority (ASA) are on this page http://www.theprizefinder.com/blog/2012/03/09/comping-questions-when-things-go-wrong

Good luck, let us know what happens!

Thanks for that info Lutongirl

petegilb2

Yep I won this also and no mention of Accommodation with me either.

Will call tomorrow thanks

Loz

The Travelodges are reasonable if the hotel isn't covered. The Manchester Central Arena is £40 and its less than 10 mins drive away from the venue.

mrmshaw

SallyPoole53 wrote: »

My question is this...Is it worth writing a polite letter to Superdrug asking if they would consider re-imbursing me :o:o

In the event of unforeseen circumstances the Promoter reserves the right to substitute the prize for an alternative of equal or greater value.

Well in accordance with their own T&C's then I would say yes.

This one isn't like the Boots fiasco which was most likely a genuine mistake.
This competition has quite clearly been advertised with accommodation as part of the prize for it's duration.

I personally do not think they have a leg to stand on.

MarkyLou

I also got a call yesterday to let me know I'd won the tickets. I asked about the hotel but was told no accommodation was included, so I told the lady to just redraw my prize. Wish I'd read this first now!!

Good luck in pursuing it though, hope you get your hotel

littlemiss45

I have spoken to Pete at the Unilever Careline ( the number given in the winning email). He has taken all my details and is passing on to the 'relevant person' who will get back to me.......

5hep

SallyPoole53 wrote: »

I have spoken to Pete at the Unilever Careline ( the number given in the winning email). He has taken all my details and is passing on to the 'relevant person' who will get back to me.......

It will be good to hear what they say.

I called the number that called me yeasterday unileaver 01332669877

They are just acting thick and sounds like they dealing with many xfactor competitions, they dont know what they are doing.