Why do ebay put sellers in this position?

virgil_tracy

soolin wrote: »

Please - this is terrible advice and will get the OP a seller warning.

OPen an NPB , wait the full 4 days and if no payment received close it. At that point (and not before then sheds) the buyer is unable to leave feedback. If buyer pays while case is open then they can still leave feedback.

Do not under any circumstances leave a false positive, this really annoys other sellers as buyer can then get strike removed easily and seller gets a warning for feedback abuse.

Make sure you have your seller restrictions set to not allow buyers to bid if they have 2 or more strikes in a 12 month period

Also unless a full NPB case is opened the buyer won't get a strike- so selelrs that let them get away with this are just encouraging the buyer to do it again.

Shed's advice was just about wrong in every respect.

I think I see .

if I open a non-payment case I have to wait 4 days , then I get my seller fee back right ?

what happens if I choose the 2nd option - cancel the transaction ? do I get my seller fees back ?

steveE2

virgil_tracy wrote: »

I think I see .

if I open a non-payment case I have to wait 4 days , then I get my seller fee back right ?

what happens if I choose the 2nd option - cancel the transaction ? do I get my seller fees back ?

Only if the buyer agrees to cancel or does nothing,if they decline the cancellation you will not get your fees back.

soolin

virgil_tracy wrote: »

I think I see .

if I open a non-payment case I have to wait 4 days , then I get my seller fee back right ?

what happens if I choose the 2nd option - cancel the transaction ? do I get my seller fees back ?

steveE2 wrote: »

Only if the buyer agrees to cancel or does nothing,if they decline the cancellation you will not get your fees back.

Also, if you do a mutual then the buyer is able to leave you feedback whether or not they agree to cancel, and as they don't get a strike they are free to keep doing this to other sellers.

Once a buyer does this twice to sellers who give strikes they are unlikely to be able to bid on most sellers items- so they effectively ban themselves from ebay.

Just get your seller preferences in place and thank every seller that has ever given a strike and stopped a time waster going on to waste your time.

Crowqueen

That's one of the problems with a private (near) monopoly.

Except it's not - there are plenty of viable sites to sell on. Some of those sites rely on third-party systems such as Paypal to provide payment services, so it's a problem that is part of the system but not really eBay's fault as such.

There are other sites on which to sell which largely eliminate NPBs by providing in-house payment systems - so use those if you really don't want the hassle of NPBs.

Crowqueen

Just get your seller preferences in place and thank every seller that has ever given a strike and stopped a time waster going on to waste your time.

Except in the cases of contact prior to being able to open a dispute, where it is more of a waste of time to go through the NPB procedure than cancel a transaction.

JimmyTheWig

Crowqueen wrote: »

That's one of the problems with a private (near) monopoly.

Except it's not - there are plenty of viable sites to sell on. Some of those sites rely on third-party systems such as Paypal to provide payment services, so it's a problem that is part of the system but not really eBay's fault as such.

There are other sites on which to sell which largely eliminate NPBs by providing in-house payment systems - so use those if you really don't want the hassle of NPBs.

I added the word "near" as an afterthought because to some extent I agree with you. But (other than Facebook groups, which I don't really count in the same way) I think eBay commands the vast majority of online private selling. Which is why I'd describe them as having a near monopoly.

virgil_tracy

soolin wrote: »

Also, if you do a mutual then the buyer is able to leave you feedback whether or not they agree to cancel, and as they don't get a strike they are free to keep doing this to other sellers.

Once a buyer does this twice to sellers who give strikes they are unlikely to be able to bid on most sellers items- so they effectively ban themselves from ebay.

Just get your seller preferences in place and thank every seller that has ever given a strike and stopped a time waster going on to waste your time.

sorry , but what's a "strike" ?

also - what's the "Report Buyer" option ? is that for when people don't pay ?

janb5

I have had another NPB. I did rin g the number given ( opticians) and was told the guy`s father had just died.....why do I not believe them. He was quick enough to have a bidding war a few days before!

soolin

janb5 wrote: »

I have had another NPB. I did rin g the number given ( opticians) and was told the guy`s father had just died.....why do I not believe them. He was quick enough to have a bidding war a few days before!

I don't bother chasing them at all now, I just go straight to the NPB and concentrate on those buyers of mine who actually pay.

I don't usually get het up with non payers but am feeling unreasonably grumpy today and just want to email them a ranty email (not that I will of course)