EE/Tmobile/Orange

mulder68

Hi

I have been with T-Mobile for over 10 years now. The service has always been adequate, not great but not too bad.

since T Mobile merged with Orange to create the new EE network I have never had so many problems.

First when I came to renew my contract in late September I was given a pre-owned phone instead of a brand new phone. I got this rectified after spending two hours in store complaining.

But even worse than that is the terrible service I am getting since the switchover to the EE network in late October/ Early November.

I have rarely got any 3G signal which means I have no internet connection which means I cannot use apps that I rely on such as eBay, Paypal, Facebook and the internet generally. Not to mention having no email connection and dropped calls all the time.

I have spent hours on the telephone to customer services who tell me I need to go in store to sort my problem out and then spent hours in store for them to tell me I need to call customer services.

I have not paid my October bill in full, I have made a part payment for the amount of service I think I have received. I have sent a 3 page letter of complaint to the complaints department and also posted the same complaint on the tmobile facebook page.

I have not received a response to my letter which was sent on 5th November and only just received a response to my facebook post saying I need to call in store for them to check my sim. something I have done twice and told them in the post. Clearly they haven't read the complaint.

There are hundreds upon hundreds of similar posts on the t mobile facebook page

Am I within my rights to not pay my bill if I am not receiving the service I am paying for?

I have requested my PAC code but they won't give to me as I have just resigned a new contract. My partner has requested her PAC code after experiencing similar problems.

If you are experiencing similar problems please like our facebook page nothingnowhereorg or share your story on our website forum nothingnowhere.org.uk

Kind Regards

Simon:mad:

reehsetin

pretty much promise you that the store can't do ANYTHING helpful in this situation as much as they want to. CS should not be referring people there but seem to be as a last resort as they don't know what to do themselves.

amk515

mulder68 wrote: »

But even worse than that is the terrible service I am getting since the switchover to the EE network in late October/ Early November.

I have rarely got any 3G signal which means I have no internet connection which means I cannot use apps that I rely on such as eBay, Paypal, Facebook and the internet generally. Not to mention having no email connection and dropped calls all the time.

My girlfriend has recently upgraded to an iPhone 5 from T-Mobile and she was getting download speeds of no more than 0.42Mbps with her upload being no better :mad: and she only ever had 2 bars on her signal.

I decided I was going to contact T-Mobile to ask them what the problem is until I realised that on her phone it said her carrier was T-Mobile/Orange. I changed it from automatic and set it to T-Mobile only and now she is getting speeds of 5Mbps+ and has 4 or 5 bars all the time .

Might be worth trying to change your carrier to T-Mobile only.