Any advice please?

sadiej_2

My parents both in their 70's went shopping in Currys and ended up buying a laptop each. I have been very stressed recently with all the telephone calls about how they do this or how they do that? They both wanted to look on ebay so i bookmarked ebay into their favourites. 3 days after purchasing their laptops and having had MANY problems, they both realise that it is too hi tech for them and they can't operate them.
I have read that Currys will only accept a return providing it is brand new , in the original packaging and unused. It's a shame because both have only browsed ebay. Is there anyway that I can request Currys take them back?

Guardsman

Do they have basic computer classes where they live ?
My father went on one and he loved it and he did learn a lot by going there.

unholyangel

Well you can request anything you like

But unless their policy allows for it, you'll be reliant on their goodwill and can't force them to accept a return. However, that doesnt mean its not worth asking them to refund/give store credit. Worst they can say is no.

The computer classes sounds like a good idea too. It seems like they want to get online and are just feeling a bit intimidated by it all. So perhaps a class that is geared towards older people will help them (and your nerves!) as they should be accustomed to teaching people in your parents shoes.

DCFC79

sadiej wrote: »

My parents both in their 70's went shopping in Currys and ended up buying a laptop each. I have been very stressed recently with all the telephone calls about how they do this or how they do that? They both wanted to look on ebay so i bookmarked ebay into their favourites. 3 days after purchasing their laptops and having had MANY problems, they both realise that it is too hi tech for them and they can't operate them.
I have read that Currys will only accept a return providing it is brand new , in the original packaging and unused. It's a shame because both have only browsed ebay. Is there anyway that I can request Currys take them back?

Not what you wanted to hear but I agree with unholyangel, you can ask currys but i can imagine the reply will be no since the 2 have been opened and used (as well as viewing ebay they mkust have installed the OS or does that come pre installed these days) I also agree with the free computer classes. The local library might have them.

sadiej_2

Thanks for the replies guys. The OS was already installed yes, it was pretty much ready to go when bought. Sadly both parents are too old for computer classes and after the last 3 days I think that letting the laptops go is a wise decision. I will give currys a call and ask if they would allow me to return both, the worst that they can say is no,if not i will let them go on ebay and prepare mum & dad to take a loss.
They even talked mum and dad into a deal on ink? Yet a printer wasn't purchased :S They only went to look at tumble driers because they bought a vented one last month when they actually needed a condenser, they walked away with 2 laptops,ink and a £25 copy of norton :S

Techhead_2

sadiej wrote: »

Thanks for the replies guys. The OS was already installed yes, it was pretty much ready to go when bought. Sadly both parents are too old for computer classes and after the last 3 days I think that letting the laptops go is a wise decision. I will give currys a call and ask if they would allow me to return both, the worst that they can say is no,if not i will let them go on ebay and prepare mum & dad to take a loss.
They even talked mum and dad into a deal on ink? Yet a printer wasn't purchased :S They only went to look at tumble driers because they bought a vented one last month when they actually needed a condenser, they walked away with 2 laptops,ink and a £25 copy of norton :S

They are only 70, that is not too old!

ILW

Would that be 70 which is 10 years younger than Bernie Eccleston?

Guardsman

My father found a girlfriend on Yahoo and hes 84.
I even had to drive him to see her lol Both of them are happy as Larry typing away sweet nothings.

vyle

I regularly give private computer lessons to an 85 year old lady. I have to keep repeating a lot of the same stuff, but she's eager to learn and is picking it up rather well.

The physical excursions may be beyond them if they're lessons at a library for a length of time, but there may be somebody able to come to them (although they will likely charge for their time).

Hintza

sadiej wrote: »

they both realise that it is too hi tech for them and they can't operate them.

Every cloud has a silver lining. That's the kids/grandkids christmas presents sorted then!

Absolute win.

pmduk

Teach them a little bit at a time. Perhaps skype first, basic email next. Onve they've learned the basic keyboard layout and switching on/off, they've a basis to develop further. Trying to do too much at once is overwhelming. Sit them down with BBC Webwise if they can't/won't go to a course?

I've torn my hair out trying to teach a 70yr old friend to send a text message, yet he picked up my android tablet and was reading the horse racing results within a couple of minutes.