Tiscali monthly charges - advertised rates are different to what existing users pay

Sinbad

I am currently on Tiscali’s “Up to 2Mb Broadband and Free Weekend Talk” which is advertised at 14.99 per month.
The issue here is that on my current bill with Tiscali, I am being charged 17.99.

I have come across this before; I used to be on their 1 meg broadband only deal and found that I was paying more than a new customer who opted for the 2 meg service. The advice given then was to apply for the 2 meg and you’ll pay the advertised rate.

Any advice on how to word my email to Tiscali billing? Do I insist that my quarterly charge is simply amended to that offered to new customers? Do I threaten to go elsewhere?

BTW – I am one of those rare Tiscali users who is fairly happy with their service!

Gavin57

Have you tried going into your account on the Tiscali site to see what packages are available to you and trying changing your broadband package there. I changed my packages peviously there when I found out that certain broadband packages though the same speed but were lower in price.

biglad

you have to upgrade to get the new price, we are on unlimited broadband and calls for 21.99 and upgraded for exactly the same package for 17.99 lol

funkidrumma

Just this afternoon i received a call from a very courteous and informative chap at tiscali who rang to inform me of a free upgrade i was entitled to. I have been with tiscali for over a year now and have had few complaints. The deal was that they would upgrade my speed to 2mb and give me free weekend calls, and i would still pay my current charge of £14.99 a month. Bargain!. There doesnt appear to be any catches, im not tied in and i can bail out at any time. My current phone call costs go through 1899.com who i believe are one of the cheapest around, and i can continue to be billed with them no problem. Im naturally sceptical of folks ringing up trying to flog me new deals, but this seems flawless so far. So if your in the market for a decent broadband supplier tiscali seems ok by me.

billsavings

funkidrumma wrote: »

Just this afternoon i received a call from a very courteous and informative chap at tiscali who rang to inform me of a free upgrade i was entitled to. I have been with tiscali for over a year now and have had few complaints. The deal was that they would upgrade my speed to 2mb and give me free weekend calls, and i would still pay my current charge of £14.99 a month. Bargain!. There doesnt appear to be any catches, im not tied in and i can bail out at any time. My current phone call costs go through 1899.com who i believe are one of the cheapest around, and i can continue to be billed with them no problem. Im naturally sceptical of folks ringing up trying to flog me new deals, but this seems flawless so far. So if your in the market for a decent broadband supplier tiscali seems ok by me.

Have a look at https://www.18185.co.uk 1899 sister company,they offer cheaper mobile and ngn calls.