When is my MAC needed?

BruceyBonus

I'm in the process of switching to TalkTalk and I'm supposed to be switched on Friday.

No-one has yet asked me for my MAC and I'm starting to get a bit worried.

Has anyone else switched to TalkTalk and knows when I should be contacted to give them these details?

Thank you very much

normanmark

They should have asked for your MAC when you made the initial enquiry to obtain broadband services from them

BruceyBonus

normanmark wrote: »

They should have asked for your MAC when you made the initial enquiry to obtain broadband services from them

They didn't ask for anything - which I thought was very weird! I'll give them a ring later and see what they've got to say.

espresso

BruceyBonus wrote: »

No-one has yet asked me for my MAC and I'm starting to get a bit worried.

You should have given them your MAC when you applied, otherwise they will assume that it a new provision. I think that it's a bit unfair to blame them for not asking for it.

BruceyBonus

espresso wrote: »

You should have given them your MAC when you applied, otherwise they will assume that it a new provision. I think that it's a bit unfair to blame them for not asking for it.

It says on their website

TalkTalk wrote:

If you don't already have your MAC code you can still sign up and we'll contact you when we need it. Once we have your MAC code we'll be able to migrate your broadband to TalkTalk and in doing so you should only be without broadband for a couple of hours.

So, I just assumed they would contact me when the time is right. There wasn't anywhere to enter a MAC on their website when I signed up.